Keenan Vacation Rentals

"Room was very clean, "

"Everything was great"

"Accessible Room was great. Plenty of space and very clean. Shower water pressure was awesome. Great shower products."

"Unfortunately, I'm unable to give Margaritaville Lake Resort a 5-star review due to the poor treatment I received from their assistant manager Amanda after my stay was complete. She lacks the ability to resolve issues and effectively communicate with customers. My credit card was over charged $265 which she initially stated the funds would be released. The refund was never initiated from their end and once this was brought to her attention, she would no longer speak with me. I'm a part of a leadership staff as well and one rule we definitely abide by is owning customers issues start to finish. Amanda did not and in my opinion can use some additional training classes on customer service. This property is a gem, and I planned on returning prior to this incident however that has changed since I was handled with such disregard by Amanda. "

"Parking garage with easy access to hotel was great. The Bar and restaurant were nice. "

"Pools and amenities are very family-friendly and kept the kids entertained. Well thought-out resort"

"The lobby is perhaps the best part. In my room, the sink was a bit dirty and there were fingerprints on everything metallic and shiny. The shower and toilet were very clean. The carpet was very worn and should have been replaced years ago. The duvet covers were super heavy. I have no idea how anyone could sleep under that. The sheets. Oh dear. Every sheet and pillowcase had worn out holes in them and some looked like a motorcycle ran them over (they must have been cooked to death in the dryer). The sheets were also very short. They barely covered the blanket but they were super white. The blanket was weird. Sort of 1970’s, made of synthetic/polyester. Because of this, if you accidentally pulled the blanket out from the platform, it would slide down off the bed. So, you have to keep the outer edges tucked in and squeeze yourself under when you go to bed otherwise you end up freezing due to the blanket falling off. That was really frustrating. The towels… if you need a workout and a deep exfoliation, you’re in luck. The towels were so incredibly heavy, made of a sandpaper-textured terry cloth. Not. Soft. At all. I have to say the air conditioner was amazing. It was so quiet. Any noise is a problem for me, and I had no issues with the a/c. That was its saving grace. The staff were really helpful and nice. No complaints at all there. For a “luxury” hotel, I expected much more. "

"The hotel definitely met all needs I had for a hotel for a conference being hosted by Sam Houston State University at the Woodlands Center. The room was clean, relatively quiet to be so near so many travel areas, and I felt safe. Breakfast was always ready when scheduled and definitely made the rush to conference work easier. Staff was friendly and adapted when my flights were late due to TSA issues, allowing me to check in at 5:30 in the morning after arriving 6 hours later than expected. It was a great stay and made me feel much better after many travel issues. I will most assuredly consider this place for future stays if I am in this area. "

"Hotels doesn't even know the nqme.of this hotel. They changed names 3 years ago. Very confusing "