Search Inns in Kansas City

"The pictures did not represent the hotel accurately. In the pictures the hotel looked bright and clean but the hallways were dirty with huge stains on the carpets. When we arrived to check in the staff did not even acknowledge us at first and just handed us our key card without any information of the location of our room, etc. The room was decent but we were only given one bath towel and no other hand towels. The place is clearly under construction. We chose to deal with all of it but what pushed us over the edge was that the wifi didn’t work and I needed it for a zoom meeting. When I called the front desk to inform them they just told me “too bad, it’s been out all day and we don’t know when it will come back on” and hung up. I think we could’ve overlooked most of the issues but the employees were beyond rude that it ruined our stay. We were supposed to stay 2 nights but left after one to find another accommodation. "

"Everything was good except the pillows where not firm and the shower head sprayer just one way not many. Other than it was a great stay. Like customer service was excellent and helpful. "

"Convenient airport shuttle. Spacious room. Quiet. Friendly staff. Good Wi-Fi. On-site restaurant is rather noisy and the air conditioning was set too high. The only other food within walking distance is a barbecue joint. "

"Excellent as always "

"Staff was super friendly, clean rooms and the breakfast area was to notch."

"Hotel Phillips has a great downtown location. Beautiful lobby. Staff were all very helpful."

"1. The value was terrible (cost vs worth) 2. The quality of the hotel was poor and many things in the room did not meet basic standards like the shower door on able to close for several inches 3. The area did not feel safe 4. Noise isolation was very poor ... could easy hear conversations outside the room, outside the hotel, next room over , etc 5. I'd never stay there again even for $50 6. Just felt like an old construction with a few makeovers. "

"Room was spacious and breakfast was good selection. "

"Stayed here twice, both times on weekdays. Rooms are nice, staff is excellent and casino was fun. My only gripe would be no food options for late night people like me. "