Kaneana Cave

We like the cleaning staff and the beach view. We like the location but when we got there to register we had some issues before we went there I called and requested a lower floor and when we got there they gave us floor 12 and we asked again for a lower floor and they told us that we had to go the next day. They told us that we had to check out and return at3:00i considered that if we paid for a room they should give us priority to go in before 3:00. We left the hotel and returned about 1:30 p.m. and I asked the clerk if my room was ready that my husband wasn’t feeling good that he had high blood pressure and she told me that we had to wait until 3:00 like new customers. Is like we were there for first time. When I asked her to give me the manager name she said you still have to wait until 3:00p.m. I understand that when you get there for first time is okay but we already paid for something that we couldn’t use for they own mistake. Because we were clear and called them requesting a lower floor. Another issue they AC wasn’t working properly because the filter was dirty.

Odd request to turn off AC everytime we leave the unit..we like to come back from a beach day to a cold place. Pillows were the worst. Great location and close to many restaurants

I had corner unit so I overlooked at Bay great firework show on Friday night from Balcony loud cruisers in evening with blaring music heard all the way up to 16th floor not in properties control, Shopping Ala Moana mall almost attached convenient bridge to walk across with out have to cross streets