Posted Feb 29, 2020
The hotel is perfectly located in Jurere, service is great the pool gym etc. are in great shape. It’s a very nice hotel. But it could be much better with less stalinistic rules that take away the good will. I inquired for a late checkout for an hour ( 11am checkout time is stupid and I have never seen this in Brazil ) and I was told you can only ask for that in the morning which kinda defeats the purpose. They have a weird towel card system and if you don’t bring them back they charge you for the really not very luxurious beach towels. So you have to bring them back at the other end of the hotel first. They call you at 10:45 to make sure you really don’t overstay and once you did the checkout you can’t have a drink at the pool anymore since they take away the bracelet and there is no way around it. So basically a great hotel that could benefit greatly from some customer friendlier rules.