"My family found Azul to be a beautiful resort in a fantastic location in Negril. The beach is calm and warm- just steps from hotel rooms. All the staff was excellent during every encounter- kind, polite, friendly, & helpful. There may have been 1 or 2 times a server was quiet/aloof but never rude. Tipping 1-2 dollars per service was very common here but servers were thankful and didn't automatically expect it. The rooms were quite comfortable and any signs of being outdated were minimal. The beds were great and the whole resort was very clean at all times. The shower was spacious but water pressure and temp would fluctuate from warmish to hot to cold and would turn to a literal trickle for 5 seconds before returning to normal. This occurred all week, no matter the time of day- weird but tolerable. There is a lack of towels that was not addressed by management. If you leave dirty towels for housekeeping they are not replaced. There are no bath mats and you have to get up before 8:00am to get pool/beach towels. They do not get refilled for the rest of the day unless a beach attendant pities you or you gave them a good tip the day before. Bringing your own beach towels & floats is your best bet. If you want a cabana/bed or even chairs, you have to save them before 7:00am. The food was nothing special. There was plenty to eat but the buffets were boring. The coffee bar was great. Overall it was a wonderful trip, but you should know it's not quite 5-star excellence..."
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