Rating: (2 out of 5)
Stay at RIU Negril – Disappointed Overall
My experience at RIU Negril was, unfortunately, underwhelming. Communication before arrival was very poor. I made specific requests for a special occasion, and despite multiple attempts to follow up, I never received a response. This lack of engagement set the tone for the stay.
Upon arrival, the location of the rooms was far from ideal—quite a distance from the main dining areas, lobby, and entertainment, with no elevators and several stairs to navigate, making it inconvenient, especially for anyone with mobility issues.
The food across the resort was mostly mediocre. Many of the items were lukewarm, with limited made-to-order options. The overall quality and flavor were disappointing, with the exception of the steakhouse, which was by far the best meal I had during my stay.
The WiFi was weak and unreliable, which made it difficult to stay connected. The hotel’s app was not functioning properly during my visit, causing me to miss out on restaurant reservations for the specialty dining options. Additionally, there was no room service available for food, which was another letdown.
On a positive note, the customer service staff was friendly and courteous throughout the stay. However, the resort lacked amenities and activities that are typically expected at an all-inclusive destination.
