Find hotels near Jabal al-Nour, Makkah from ￥3,704

"Best service "

"Novotel in the uk was never appealing to me, I always saw it as a rubbish budget hotel. That is until I stayed in Novotel Makkah. Firstly just the aesthetics alone are luxury. Never would you associate this type of hotel with basic or budget. I could not believe Novotel could have these types of hotels like the 1 in Makkah. The food is something spectacular but what makes this hotel the best I’ve ever stayed in, in my 40mins of life was the staff. I cannot be more grateful and humbled by the generosity, kindness and attention to detail that the staff "

"Nice stay overall. The hotel was clean and in a convenient location, Staff were friendly and helpful. The room was comfortable, though a bit small. The shuttle service was clean and always on time. Good value for the price—I’d consider staying here again.”"

"Front desk staff was rude, room was clean, shuttle service to haram was ok "

"the room isn't really great"

"I stayed 9 nights here...the location is decent as it's around 10-15 minutes in the car. However, this hotel is plagued with problems. PS. One of the staff members (housekeeping) insisted on leaving a review for the hotel so here goes... Staff and Hotel: - Limited English spoken by receptionist and most staff - Restaurant and other facilities are not actually available, but advertised - Staff lounging about in corridors playing music, having loud conversations when guests are in their rooms (they should use a separate staff break-out area to have their breaks). - Reception are very slow to respond (most of the time) Guests: - Most are uncouth and extremely impolite. On more than one occasion, guests were banging on my door thinking I was someone else (I guess they were just going around banging on all the doors until they found their friend). - The lifts are mostly filled up straightaway after prayers, and there's usually shouting in the hallway from guests who don't know how to behave. The hotel must take responsibility for this and manage guests more effectively. Shuttle Bus Service: - It can take a good 1 hour to catch a shuttle bus back to the hotel after Isha. Lots of locals are randomly jumping on the shuttle bus and it's absolute chaos. Guests at the hotel are kept waiting for the next one, or you can settle for being squashed like a pancake in the existing shuttle bus. - The drivers are incredibly rude and uncouth. Terrible manners who treat guests like cattle."

"Wonderful experience "

"Clean room ar good"