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"This was my first time staying at a ryokan and also one of the highlights of my trip to Tottori! The staffs were super welcoming from the moment I arrived. They gave me a tour of the ryokan and provided me with instructions about the amenities and services. I love that my room had a sunset view over the pond. I had a relaxing time doing my readings on the porch. I opted to include meals with my stay. They let me choose the times for my dinner and breakfast. It was my first kaiseki experience and I enjoyed every dish! I recommend going to dinner with your stomach empty because there were so much high quality foods! I definitely felt like I was at a fine dining restaurant. Lastly, the open air onsen was amazing. I had been to public bath at other chain hotels but this was my first time at an open air bath. All the 2 private and 2 public onsen were very clean and well kept and I got to enjoy all throughout my stay. They also have shuttle service to Tottori station so check in with front desk if you need a quick ride there. Thank you to all the staff at Kansuitei Kozeniya for being kind and attentive to me throughout my stay. I would definitely stay here again if I ever had another chance to visit Tottori."

"The onsen itself was really nice but the property was a bit outdated. There are no showers in the rooms "

"The place looked nice, but there is no real ac in the rooms and windows are locked shut, so it was too warm at night, we couldn't sleep"

"Close to the station"

"Good hotel with free breakfast "

"The room is largest among most APA hotels across Japan. Most importantly, the heat can be adjusted even completely turn off. unfortunately, the bathroom water supply was cut off in the morning due to Hotel’s technical issue, which had not been resolved during my stay."

"This place was so helpful to us on our trip. From organizing transportation to recommendations of local restaurants. Very friendly and knowledgeable. "

"Hood"

"Hotel was clean but AC was broken and it was extremely hot. AC is these temperatures is crucial. Didn’t sleep at all."