The property is good, but the service is probably the worst in Japan. My service experience in Japan is far superior to any country in the world. However, in this location, the staff are trained very poorly. We talked to managers and front office and no one seem to get it. Room has bugs and spiders! Unclean sheets and fungi in one pillow. After driving from Tokyo for almost 3 hours, we had to wait at the lobby for 40 minutes to check in. There is no decent restaurants nearby, very dark at night, each cottage is very far and unfriendly staff. The picture in the Hotels.com is deceptive! And no wifi or internet anywhere!!!