2 か所のレストラン、朝食に営業

ラディソン ホテル プレジデント オールド タウン イスタンブールの口コミ


口コミ

8.6

非常に良い

評価 10 - 1009 件の口コミ中 498 件が非常に良い" "
評価 8 - 1009 件の口コミ中 356 件が良い" "
評価 6 - 1009 件の口コミ中 84 件が普通" "
評価 4 - 1009 件の口コミ中 36 件が不満" "
評価 2 - 1009 件の口コミ中 35 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

Hiroyuki

2023 年 6 月に 1 泊滞在
Kayra Özcan からの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Guest Hiroyuki, Thank you for choosing Radisson President Old Town Hotel and for taking the time to review us. We are continuously looking for ways in which to improve the quality of our services offered to our guests. That's why, your feedback is so important to us because it gives us an opportunity to know what you think. Just if you could write us more details about the parts of your stay that we can improve. It will be so helpfull for us. We hope to welcome you again on your next visit to İstanbul. Best Regards, Kayra ÖzcanGuest Experiences Manager

10/10 (非常に良い)

KOJI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
初めてのトルコでしたが良いホテルのおかげで快適に過ごせました。朝食も頼みましたが大変美味しかった。又寄らせて頂きますので宜しくお願い致します。
2022 年 7 月に 5 泊滞在
Radisson President Beyazit Hotelからの返信 (投稿日 : 2022 年 8 月 2 日)
Dear Koji, Thank you for choosing Radisson President Beyazit Hotel for your stay in İstanbul. We are so happy to read that your overall experience with us was up to your expectation and you were pleased with the service you have received from our team. We hope to welcome you back in Radisson President Beyazit Hotel İstanbul soon! Best regards, Özgün ORAL

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
市内の観光に使うトラムの駅から1分ほどととてもアクセスがよく、ホテルの裏には沢山の飲食店もあり、素晴らしい立地でした。 朝食も私には十分でしたがパンが主食の国なので、その辺りを理解して利用する分には問題ないかと思います。屋上のテラスからの眺めは最高でした。 ひとつ、喫煙できる部屋をオーダーしましたが、用意された部屋は喫煙でした、そのまま利用し、テラスなどで喫煙しました。
2019 年 10 月に 4 泊滞在
The President Hotelからの返信 (投稿日 : 2019 年 10 月 12 日)
Daer Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ THE PRESIDENT HOTEL”. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards Hotel Management

2/10 (非常に不満)

マメ、日本、横浜

家族旅行
気になった点 : スタッフとサービス、設備とサービス
他の方も書かれていたが、夜中までパーティーの音楽が鳴り響いてねむれなかった。翌日部屋を替えてくれる約束だったので、荷物をまとめたが「今日はパーティーがないから」と、かえてもらえなかった。部屋の音もれもひどかった。 チェックインの時は自分で荷物を運び、チェックアウトの時は見送りもなく、スタッフに温かさを感じられなかった。 タクシーを呼んでもらうよう頼んだが、「うちでは出来ない」と、断られてしまった。 朝食も全体的に塩気が多く口にあわなかった。 立地も長く滞在するには向いておらず、レストランが周りになく、カバン屋があるだけだった。 このホテルの評価が高かったので予約したが、実際泊まってみたら今回の旅行の中で、最後に泊まったこのホテルが一番最悪だった。 この評価の違いは、泊まった部屋のランクの違いなのだろうか?期待通りとはいかず、とても残念だった。
2019 年 9 月に 6 泊滞在
The President Hotelからの返信 (投稿日 : 2019 年 9 月 21 日)
Daer Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ BW Plus THE PRESIDENT HOTEL”. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards Hotel Management

10/10 (非常に良い)

ヘルメス

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
T1の駅に近くて便利です。ウエルカムフルーツがあり、無料の水も毎日部屋に置かれていました。朝食も色々あり良かったです。
2019 年 9 月に 3 泊滞在
The President Hotelからの返信 (投稿日 : 2019 年 9 月 19 日)
Daer Valued Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ BW Plus THE PRESIDENT HOTEL”. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards Hotel Management

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
チョイスミニだったホテル
シャワーブースの水はけが悪き貯まってしまうので気持ち悪い 朝食はホットディッシュの種類が少なく野菜系が殆どない。 日本人向きではないホテルと感じる。 WIFIは遅い。
2019 年 7 月に 3 泊滞在
The PĞresident Hotelからの返信 (投稿日 : 2019 年 7 月 25 日)
Dear Valued Guest, We are delighted you chose to stay with us and are committed to providing you with the level of service you have come to expect. Please let me or any of our staff know if there is anything you might need to make your stay as enjoyable and memorable as possible. Thanks again for selecting BEST BESTERN PLUS THE PRESIDENT HOTEL. Sincerely, Oya Uğuzluoğlu Guest Representative

8/10 (良い)

taka、札幌

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ほぼ完璧なホテル
価格帯や設備、綺麗さは最高でした。かなり満足でしたが、ホテルから仮に迎車(特にUber)を呼ぶ時は、かなり前もって時間が必要です。昼間は、旧市街は道も細く自動車はほぼ進まない状況です。ですので、すぐ呼んでもなかなか来ないです。来ても動けないし…
2018 年 1 月に 3 泊滞在
Selami Taşkın (Mr) Guest Relations Manager からの返信 (投稿日 : 2018 年 1 月 29 日)
Dear Valued Guest Taka, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ BW Plus THE PRESIDENT HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We are honored that you had a pleasant accommodation experience with us. We appreciate for taking your valuable time for your feedback about us and our services We are pleased & honored serving you. We always look forward to your next arrival for new opportunities for serving you more. We wish you a HEALTHY, SUCCESSFUL and HAPPY NEWYEAR 2018 with your loved ones. Sincerely Yours, Selami Taşkın (Mr) Guest Relations Manager

10/10 (非常に良い)

M

良かった点 : 清潔度、スタッフとサービス、客室の快適度
旧市街にある大型ホテルです。
旧市街にある大型ホテルです。1989年に竣工ということでだいぶ年季のはいった建物のためロビーやエレベーターは古い感じがします。ただ部屋は改装されており清潔でした。荷物を置くスペースがあまりなく狭い感じの部屋です。屋上に室内プールやテラスレストランがあります。テラスからの眺めは非常に良くてマルマラ海を一望できます。グランバザールや小さな売店、食堂も徒歩5分圏内と大変立地のいい場所だと思います。
General Managerからの返信 (投稿日 : 2016 年 8 月 31 日)
Dear Guest, Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW The President Hotel hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Atakan ALTUĞ General Manager BEST WESTERN PLUS THE PRESIDENT HOTEL

8/10 (良い)

kawa、tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
バザールに近い、交通便の良いホテル
トラム駅から3分。館内も清潔。朝食も種類多く、おいしい。また朝食会場は海が見渡せるので、朝から快適に過ごせる。
General Managerからの返信 (投稿日 : 2016 年 6 月 20 日)
Dear Guest , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW The President Hotel hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Atakan ALTUĞ General Manager BEST WESTERN PLUS THE PRESIDENT HOTEL

8/10 (良い)

Masanori、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
GooD
朝食も美味しく、とてもよかったです。
Gerente Generalからの返信 (投稿日 : 2015 年 11 月 16 日)
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul. Best regards Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT

10/10 (非常に良い)

JUNYA、浜松市

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルの立地
とても快適に過ごしました。駅にもバザールにも近く、最終日は拠点にさせていただきました。
Gerente Generalからの返信 (投稿日 : 2015 年 10 月 2 日)
Dear Guest, thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”.We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul

4/10 (不満)

ゆき坊、日本、千葉県

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地条件は良いと思います。
客室は清潔で広さもそんなに広くありませんが必要純分でした。8/18から3泊したのですが19日のよる夜10時位から 低音の音楽が鳴り響きました。11時にフロントに苦情の電話をしたところ、下でパーティーをしているとの事。 パーティーは12時まで続くと言われました。隣でコンサートしているようなボリュームでしたので眠れないので部屋を 替えてもらうよう言いましたが満室で不可能だと断られました。真夜中の12時までのパーティーを許すホテル、 そのクレームに対応しないホテル、そして次の日謝罪の連絡もしないホテルに頭きました。
Gulseren Vatanseverからの返信 (投稿日 : 2015 年 7 月 27 日)
Dear Guest Thank you for providing your opinions and experiences regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. You have mentioned about the cleanlinessof the room. I would like to express that our hotel is assesed by Best Western Quality Assurance Assessors on the cleanliness of the rooms and public areas. We have received full points of 1000 points in the most recent assessment in July 2015. We have been achieving the same score 3 years in row including this year. Refering to your comments about your accomodation, all the parties and ceremonies take place in the hotel end at 12:00 pm at the latest not to cause any in convenience for our guests. Our guest satisfaction is very important for us and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Wishes Sincerely, Gulseren Vatansever General Manager BEST WESTERN PLUS The President Hotel

6/10 (普通)

Rafayat

Good for Grand bazar and other attractions. Very old building.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Adrian、Brwinow

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, great location, great facilities. Breakfast is very good, but not impressive. Everything else was fantastic.
2024 年 5 月に 7 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Adrian,Thank you for taking the time to share your feedback. We are delighted to hear that you had a fantastic stay with us and that you found our staff, location, and facilities to be exceptional.Our team works hard to provide a welcoming and helpful atmosphere, and it’s wonderful to know that their efforts made a positive impact on your stay. We are also pleased that our central location contributed to your enjoyment, making it easy for you to explore the many attractions nearby.We appreciate your comments about our breakfast. While we are glad you found it very good, we understand that there is always room for improvement. We will take your feedback into consideration as we continually strive to enhance our offerings and provide an even better breakfast experience for our guests.It is gratifying to know that, aside from the breakfast, everything else met or exceeded your expectations. Your kind words motivate us to keep delivering high-quality service and amenities to all our guests.Thank you once again for your valuable feedback. We look forward to welcoming you back to our hotel in the future for another fantastic stay.Best regards,Sarah El OualiGuest Relation OfficerRadisson President Old Town

10/10 (非常に良い)

Volker

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Zu Fuß sind die wichtigsten Sehenswürdigkeiten in ca. 15 Minuten zu erreichen. Wunderschöne Dachterrasse mit gutem Restaurant. Achtung: beim Transfer zum Flughafen mehr Zeit einplanen, da die Straßen ziemlich verstopft sind.
2024 年 5 月に 4 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mr,Volker, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay at Radisson President Old Town. It's fantastic to know that you found our location so convenient, with the most important sights just a 15-minute walk away. We're also delighted that you enjoyed our beautiful roof terrace and the delightful offerings at our restaurant.Your advice regarding allowing extra time for airport transfers due to traffic congestion is greatly appreciated. Such insights are invaluable not only to us but also to future guests who will benefit from your experience. We are truly grateful for the time you took to share your thoughts. Your feedback helps us continuously improve and ensures a pleasant experience for all our guests. We look forward to welcoming you back to Radisson President Old Town in the future and providing you with another exceptional stay. Thank you once again!Best Regards , Azim Rauf , Guest Relations Department.

10/10 (非常に良い)

Manuel

カップルで旅行
良かった点 : 設備とサービス
Excelente ubicación atención y limpieza
2024 年 5 月に 1 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Manuel,Thank you for taking the time to share your feedback. We are thrilled to hear that you had such a positive experience with us.Our location is indeed one of our strongest assets, and we are delighted to know that you found it excellent. Being in close proximity to many of Istanbul's key attractions allows our guests to fully enjoy the vibrant culture and rich history of this beautiful city.We are also pleased to hear that you appreciated the attention and service provided by our staff. Our team is dedicated to ensuring that every guest feels welcome and well-cared-for, and your kind words are a wonderful acknowledgment of their efforts.Furthermore, we are glad that the cleanliness of our hotel met your expectations. Maintaining a high standard of cleanliness is paramount for us, as we aim to provide a comfortable and hygienic environment for all our guests.Thank you once again for your wonderful comments. We hope to have the pleasure of welcoming you back to our hotel in the near future and providing you with another exceptional stay.Best regards,Sarah El OualiGuest Relation OfficerRadisson President Old Town

10/10 (非常に良い)

Mr Ian R

家族旅行, グループ旅行
Great location , excellent staff and facilities. Shower not designed to fit 6’ 3” person as shower head set at 5’10”. Great stay though. Would recommend if seeing the main sites
2024 年 5 月に 5 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mr lan R,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location, excellent staff, and facilities. It is wonderful to know that you had a great stay and would recommend our hotel for those visiting the main sights.We apologize for the inconvenience you experienced with the shower height. We understand that comfort and convenience are important, and we will look into this matter to better accommodate our taller guests in the future.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit to Istanbul.Best regards,Sarah El Ouali Guest Relations Department Radisson President Old Town

10/10 (非常に良い)

Felipe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the location and the beautiful view from the terrace. Staff was super nice and attentive to any of my questions. The room was nice, clean and comfortable . A good cookie was there for me to enjoy .
2024 年 5 月に 2 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Mr,FelipeThank you for sharing your wonderful feedback about your recent stay with us at Radisson President Old Town. We are thrilled to hear that you enjoyed our prime location and the breathtaking views from our terrace. It's always a pleasure to provide our guests with a memorable backdrop to their Istanbul experience.We're delighted that you found our staff to be super nice and attentive to your needs. Providing exceptional service is at the heart of what we do, and I'm glad to hear that our team went above and beyond to ensure your stay was enjoyable.It's great to know that you found your room to be nice, clean, and comfortable. We believe that every detail matters when it comes to our guests' comfort, and we're pleased that you appreciated the effort we put into maintaining our accommodations to the highest standards.We're also happy to hear that you enjoyed the tasty treat waiting for you in your room. A little touch of sweetness can go a long way in making our guests feel welcome and appreciated.Thank you once again for choosing to stay with us at Radisson President Old Town. We look forward to welcoming you back for another unforgettable experience in the heart of Istanbul.Warm regards, Azim Rauf, Guest Relations Department.

2/10 (非常に不満)

Nabil

良かった点 : 清潔度
I went to the bar to have a drink. The bar man over charged me. I paid $350. And I mean $350 for five shots of remy Martin that the whole bottle cost $30 outside. That was ridiculous. Also I extended my stay for one more day and they moved from my room to another one.
2024 年 5 月に 1 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Mr, Nabil ,I hope this message finds you well. I am writing to sincerely apologize for the recent inconvenience you experienced during your stay at Radisson President Old Town regarding the charge for the Rémy Martin.After thoroughly investigating the situation, we discovered that there was indeed an error in our system, which resulted in an overcharge.We deeply regret this mistake and any frustration it may have caused.Please rest assured that we are taking immediate action to correct this error.The overcharged amount will be refunded to your account promptly. You should see the funds reflected in your account within the next few business days.We value your patronage and want to ensure that all our guests have a pleasant and seamless experience. We appreciate your understanding and patience in this matter.If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.Once again, we apologize for the inconvenience and look forward to welcoming you back to Radisson President Old Town in the future.Warm regards,Azim Rauf ,Guest Relations Department.

8/10 (良い)

homayun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
\the reciption and staff at that ares all were vey good with excellent customer service to include breakfast area
2024 年 5 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mr, Homayun,Thank you for sharing your positive feedback about your recent stay at Radisson President Old Town. We are thrilled to hear that you had such a pleasant experience, especially with our reception and staff.It is wonderful to know that our team provided excellent customer service throughout your stay, including in the breakfast area. We strive to create a welcoming and enjoyable atmosphere for all our guests, and your kind words affirm that we are achieving our goal.We truly appreciate your compliments and look forward to welcoming you back for another delightful stay in the near future.Warm regards,Azim Rauf ,Guest Relations Department.

8/10 (良い)

Marwan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
location
2024 年 5 月に 2 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mr,Marwan,Thank you so much for taking the time to share your fantastic feedback about your recent stay at Radisson President Old Town. We are absolutely delighted to hear that you enjoyed our great service, comfortable rooms, delicious breakfast, and convenient location. It is incredibly rewarding for our team to know that their efforts made your stay enjoyable. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and your kind words affirm that we are on the right track. We're also pleased that our location made it easy for you to explore the main road and nearby attractions, while still offering a peaceful retreat in the evenings. Your compliments about our breakfast and the overall comfort of your room are greatly appreciated. We aim to provide a welcoming and enjoyable atmosphere for all our guests, and we are thrilled to know that we succeeded during your stay. Thank you once again for your lovely comments. We look forward to welcoming you back to Radisson President Old Town in the near future for another memorable experience. Warm regards,Azim Rauf , Guest Relations Department.

10/10 (非常に良い)

Monirul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel
2024 年 4 月に 3 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Monirul,Greetings from Radisson Hotel President Old Town! We are overjoyed to receive not just one but two outstanding reviews from you, and we can't thank you enough for taking the time to share your fantastic experiences with us. Your perfect 10 ratings in all categories, including staff, cleanliness, location, facilities, comfort, and value for money, truly warm our hearts. It's immensely satisfying to know that we could provide you with an excellent stay, not just once but twice! Your kind words motivate and inspire our team to continue delivering exceptional service to all our guests. We're thrilled that you found everything to be superb, and we appreciate your generosity in acknowledging our efforts. Should your future travels bring you back to our vibrant city, we would be honored to host you once again at Radisson Hotel President Old Town. If there are specific preferences or requests you have for your next visit, please do let us know, and we'll do our best to ensure your stay is even more memorable. Thank you for choosing Radisson Hotel President Old Town, and we look forward to the pleasure of welcoming you back for another superlative experience. Best Regards, Sarah El Ouali Guest Relation Department

6/10 (普通)

JAMES

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The hotel is in a good area to easily reach most of the tourist attractions.
2024 年 4 月に 6 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mr.James, We extend our sincere gratitude to you for selecting Radisson Hotel President Old Town for your recent accommodation, as well as for taking the time to convey your feedback. We are genuinely delighted to learn that your stay with us was nothing short of perfect. It brings us immense joy to know that our hotel's prime location and the excellence of our facilities played a pivotal role in enhancing your overall experience. At Radisson Hotel President Old Town, we take immense pride in our commitment to providing an exceptional setting and top-tier amenities for our esteemed guests. Your noteworthy ratings, particularly in the categories of staff, location, and facilities, hold a special significance to us. Our entire team remains steadfast in our pursuit of delivering superlative service, ensuring that your comfort and enjoyment remain paramount. Should you have any further insights or suggestions to impart, we earnestly encourage you to share them with us. We eagerly anticipate the opportunity to welcome you back in the future, and to once again provide you with an unparalleled and memorable experience. Warm regards, Azim Rauf , Guest Relations Department.

8/10 (良い)

Roberto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Se puede mejorar mucho la prestación, ofreciendo un desayuno más variable y en el restaurante, pueden mejorar la variedad de comidas y atención del personal.
2024 年 4 月に 2 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ms,Roberto,Firstly, I want to extend our heartfelt gratitude for taking the time to provide us with your valuable feedback. Your insights are incredibly important to us as they enable us to continually enhance the guest experience.We're delighted to hear that you enjoyed your stay with us, and we're particularly grateful for your positive remarks. However, we also understand that there are areas where we can improve, and your suggestions regarding our breakfast offerings and the variety of meals in the restaurant have not gone unnoticed.Rest assured, your feedback has been shared with our team, and we're committed to taking proactive steps to address these areas of improvement. Your satisfaction is our utmost priority, and we're dedicated to ensuring that each guest receives the exceptional service they deserve.Once again, thank you for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back soon and exceeding your expectations in every aspect of your stay." Azim Rauf, Guest Relations Department.

8/10 (良い)

Adnan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was easily accessible
2024 年 4 月に 4 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mr,Adnan,Thank you for choosing to stay at our hotel during your recent visit. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests, and it's great to know that we succeeded during your time with us.We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Azim Rauf,Guest Relations Department.

10/10 (非常に良い)

Jillian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, in a quiet area but still a 15 minute walk from the main sights of Sultanahmet. Good quality, reasonably priced food at the both the restaurant and for room service. Cocktails at the English Pub actually were cheaper than every other restaurant we visited during our stay. Staff were really helpful, especially when my husband injured his arm. They let us call our travel insurance company from the reception phones for free, and found us cheap taxis which didn't over charge to get us to the hospital, and later the airport. We also had an issue with a bad smell in our room after checking in, and we were moved to a new room very quickly when this was unable to be resolved. There was a smart TV in the room which connected to streaming services like NetFlix and Disney . A staff member even came into our room immediately at 10pm to fix an issue with this TV. Great views from the breakfast room and restaurant. Only slight negatives were a leaky shower in the bathroom and inconsistent variety of hot breakfast items. Some days it was turkish breakfast pastries and potato rostis, other days it was bizarre items you wouldn't normally eat for breakfast like french fries and onion rings instead!
2024 年 4 月に 6 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Jillian,Thank you for choosing to stay with us and for sharing your detailed feedback. We're thrilled to hear that you enjoyed our convenient location, the quality and affordability of our food, and the helpfulness of our staff, especially during challenging situations.We are so glad that we could assist you with your husband's issue and hope that he will get well soon. Your feedback is valuable to us, and we will address the issues you experienced with the shower and the inconsistency in the hot breakfast items to ensure a more enjoyable stay for our guests.We're pleased to hear that you appreciated the quick resolution of the bad smell in your room and the prompt assistance with the smart TV. It's our goal to provide a comfortable and enjoyable experience for all our guests, and we're glad we could meet your expectations in these aspects.We hope to have the opportunity to welcome you back for another great stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Warm regards,Sarah El OualiGuest Relation DepartmentRadisson President Old Town

10/10 (非常に良い)

Angel

2024 年 4 月に 2 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Angel,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back in the future in our Radisson President Old Town!Best regards,Sarah El OualiGuest Relation Department Radisson President Old Town

10/10 (非常に良い)

ENMA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved this hotel. Its location is a walking distance of the main attractions 👍… Food, staff and service are fantastic!! Employees went beyond my imagination to help us. Highly recommend this hotel 🙌🙌
2024 年 4 月に 4 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Enma,Thank you so much for your wonderful review! We're thrilled to hear that you loved our hotel and that our location was convenient for you to explore the main attractions. Providing fantastic food, service, and staff is our priority, and we're delighted that we could exceed your expectations.It's great to hear that our employees went beyond your imagination to help you during your stay. We strive to provide exceptional service, and we're pleased that our team could make your stay memorable.We truly appreciate your recommendation and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please let us know.Warm regards,Sarah El OualiGuest Relation DepartmentRadisson President Old Town

10/10 (非常に良い)

Oliver

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top
2024 年 4 月に 2 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Oliver,Thank you for your kind words! We're thrilled to hear that you had a top experience at our hotel. Providing exceptional service and ensuring our guests have a wonderful stay is our priority, and we're delighted that we could meet your expectations.We hope to welcome you back for another top-notch stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Sarah El OualiGuest Relation DepartmentRadisson President Old Town

2/10 (非常に不満)

Bill

2024 年 4 月に 2 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mr, Bill, I hope this message finds you well.I wanted to take a moment to personally reach out and express my sincere apologies for any shortcomings you may have experienced during your recent stay with us at Radisson President Old Town. We take great pride in providing exceptional service and ensuring that each guest's experience exceeds expectations.Your feedback is incredibly important to us, and we were disappointed to see your rating without any accompanying comments. We understand that every guest's experience is unique, and we strive to address any issues promptly and effectively.If there are any specific concerns or areas where we fell short, we would greatly appreciate the opportunity to learn more so that we can make the necessary improvements. Your satisfaction is our top priority, and we are committed to ensuring that your future visits are nothing short of exceptional.Please feel free to reach out to us if you would like to discuss your stay further or if there is anything we can do to make amends.Thank you for choosing Radisson President Old Town, and we sincerely hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Azim Rauf , Guest Relations Department.

10/10 (非常に良い)

Sayed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love this place and staff
2024 年 4 月に 5 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Sayed,Thank you so much for your kind words! We're delighted to hear that you love our hotel and our staff. It's always a pleasure to receive such positive feedback. Our team works hard to ensure that every guest has a memorable experience, and we're thrilled that we could make your stay special.We hope to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Sarah El OualiGuest Relation DepartmentRadisson President Old Town

10/10 (非常に良い)

MALCOLM JOHN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
roof view
2024 年 4 月に 4 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Malcom John, Thank you for choosing to stay at Radisson President Old Town. We are thrilled to hear that you had a wonderful experience with us. Your feedback and satisfaction are extremely important to us, and we are delighted that we were able to meet your expectations.We are glad that you enjoyed the stunning view from our roof. Our team works hard to ensure that every guest has a memorable stay, and we are pleased to hear that our efforts have resonated with you.We look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing Radisson President Old Town. We truly appreciate your support.Warm regards,Sarah El OualiGuest Relation DepartmentRadisson President Old Town

10/10 (非常に良い)

Don

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great access to Grand Bazzar and Blue Mosque areas.
2024 年 4 月に 2 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Don,Thank you for your positive feedback! We are delighted to hear that you enjoyed our hotel's convenient location with great access to the Grand Bazaar and Blue Mosque areas. We hope you had a memorable stay and look forward to welcoming you back in the future.Best regards,

4/10 (不満)

Matthew

2024 年 4 月に 3 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 4 月 16 日)
Certainly! Here's the revised message without mentioning the rating:Dear Matthew,We noticed that you did not leave a comment with your recent stay. We're sorry to hear that your experience may not have met your expectations. To better understand your concerns and improve our services, could you please provide us with more details about your stay? Your feedback is valuable to us, and we hope to have the opportunity to address any issues you encountered and make your next stay more enjoyable. Please feel free to share your thoughts with us at president.guestrelations@radisson.com.Best regards,Sarah El OualiGuest Relation DepartmentRadisson President Old Town

2/10 (非常に不満)

Navpaul

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No air cooling system. Buffett was okay. Hot tub and pool was gross. Rooms way too small. No housekeeping after 4 pm. Poor experience
2024 年 4 月に 6 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Mr,Navpaul ,Thank you for choosing to stay at Radisson President Old Town. Your decision to stay with us is greatly appreciated, and we are delighted to have had the opportunity to host you.I want to sincerely apologize for any inconveniences you experienced during your stay. Your feedback regarding the air cooling system, buffet, hot tub, pool, room size, and housekeeping is invaluable to us as we strive to improve our services. Rest assured, we are taking immediate steps to address these issues to ensure that future guests do not encounter similar problems.Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short of your expectations on this occasion. We value your feedback and will use it to make necessary improvements to our facilities and services.Once again, thank you for choosing Radisson President Old Town. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.Warm Regards, Azim Rauf.Guest Relations Department.

4/10 (不満)

Yuliya

良かった点 : 清潔度
Azim Raufからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Ms,Yuliya,Thank you for choosing to stay at Radisson President Old Town. We noticed that you rated your experience and while we respect your feedback, we would greatly appreciate it if you could provide us with more details about your stay.Your input is invaluable to us as we continuously strive to improve our services and facilities. If there is anything specific that we could have done better or if there are any concerns you would like to address, please do not hesitate to let us know. Your satisfaction is our top priority, and we want to ensure that all our guests have a comfortable and enjoyable stay with us.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm Regards,Azim Rauf ,Guest Relations Department.

10/10 (非常に良い)

Emaline

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would recommend this hotel for its location and courteous staff. Thank you front desk for being kind and helpful when I needed information about my lost phone outside the hotel. They were quick to review cameras and inform me quickly, that was very much appreciated.
2024 年 3 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Ms,Emaline,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you would recommend our hotel based on your recent stay!Our team strives to provide a welcoming and helpful service to all our guests, and we are thrilled to hear that our front desk staff could assist you promptly and efficiently with your lost phone. Your kind words about our location and courteous staff mean a lot to us.We understand how important it is to have reliable support when unexpected situations arise, and we are glad that we could help resolve the issue with your lost phone by quickly reviewing the security cameras. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to have been of assistance to you.We look forward to welcoming you back to our hotel in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Azim Rauf,Guest Relations Department.

10/10 (非常に良い)

Marijana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was very good :)👍
2024 年 4 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Ms,Marijana,Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable and enjoyable stay at Radisson President Old Town. Our team strives to provide the highest level of service, and it's fantastic to know that you found our staff to be polite and professional. We are also pleased that you found your room to be clean and that you enjoyed our breakfast offerings.Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future.Best regards,Azim Rauf, Guest Relation Department.

10/10 (非常に良い)

Raimonds

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Mr,Raimonds,Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable and enjoyable stay at Radisson President Old Town. Our team strives to provide the highest level of service, and it's fantastic to know that you found our staff to be polite and professional. We are also pleased that you found your room to be clean and that you enjoyed our breakfast offerings.Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future.Best regards,Azim Rauf, Guest Relation Department.

10/10 (非常に良い)

Carlo Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Non mi è stato consentito di tenere almeno una camera su due oltre il time limit, alle 16.30
2024 年 3 月に 2 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Mr,Carlo ,Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable and enjoyable stay at Radisson President Old Town. Our team strives to provide the highest level of service, and it's fantastic to know that you found our staff to be polite and professional. We are also pleased that you found your room to be clean and that you enjoyed our breakfast offerings.Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future.Best regards,Azim Rauf, Guest Relation Department.

10/10 (非常に良い)

Vincent

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Awesome staff. Nice location. Beautiful views of the city
2024 年 3 月に 4 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Vincent,Thank you for choosing to stay at Radisson President Old Town and for taking the time to leave such a positive review. We are thrilled to hear that you had an excellent experience and that our staff, location, and the beautiful views of the city contributed to your enjoyment.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything else you would like to share about your experience or if you have any special requests for your next visit, please feel free to reach out.Warm regards,

8/10 (良い)

Rui

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liegt sehr zentral. Die Hauptsehenswürdigkeiten liegen 10-15minuten Gehweg, Top
2024 年 3 月に 3 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Rui,Vielen Dank für Ihren Aufenthalt im Radisson President Old Town und für Ihre positive Bewertung. Es freut uns zu hören, dass Ihnen die zentrale Lage unseres Hotels gefallen hat und Sie die Hauptsehenswürdigkeiten bequem zu Fuß erreichen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Sollten Sie weitere Anmerkungen oder Wünsche für Ihren nächsten Aufenthalt haben, zögern Sie bitte nicht, uns zu kontaktieren.Mit freundlichen Grüßen,

10/10 (非常に良い)

Gioele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel in un'ottima posizione,quartiere molto silenzioso. A due passi da una fermata del tram che permette di spostarsi velocemente,ma offre anche la possibilità di passeggiare a piedi,data la vicinanza di diversi punti d'interesse
2024 年 3 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Mr,Gioele,Thank you so much for choosing to stay with us at the Radisson President Old Town Hotel and for sharing your wonderful feedback. We are thrilled to hear that you enjoyed our hotel's excellent location, nestled in a quiet and peaceful neighborhood.Our proximity to the tram stop indeed offers our guests a convenient way to explore the city, while the charm of the surrounding area also allows for pleasant walks to various points of interest. We are delighted that you found this aspect of your stay enjoyable.We also appreciate your positive comments about our breakfast. We believe that starting the day with a delicious meal is essential, and we are glad that you enjoyed it.Thank you once again for your kind words. We look forward to welcoming you back to our hotel for another memorable stay in the future.Warm regards,Azim Rauf,Guest Relations Department,

6/10 (普通)

MANNY

2024 年 1 月に 2 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mr,Manny ,Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable and enjoyable stay at Radisson President Old Town. Our team strives to provide the highest level of service, and it's fantastic to know that you found our staff to be polite and professional. We are also pleased that you found your room to be clean and that you enjoyed our breakfast offerings.Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in the future.Best regards,Azim Rauf, Guest Relation Department.

8/10 (良い)

Hermann、Telfes im Stubai

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Einzigartig war nichts
2024 年 3 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Mr,Hermann,Thank you for choosing to stay with us at Radisson President Old Town and for sharing your positive experience with us. We are delighted to hear that you had a great stay and that our hotel met your expectations.Your kind words about our hotel's excellent location, attentive staff, quick check-in process, and very good gym are truly appreciated. We strive to provide exceptional service to all our guests, and it is rewarding to hear that we succeeded in making your stay enjoyable.Thank you once again for your feedback and recommendation. We look forward to welcoming you back on your next visit to Istanbul.Warm regards,Azim Rauf, Guest Relations Department.

6/10 (普通)

Ibrahim

良かった点 : スタッフとサービス
VIP access was not received. Overall, positive experience at this premise.
2024 年 3 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Mr,Ibrahim,Thank you for choosing to stay with us at Radisson President Old Town and for sharing your positive experience with us. We are delighted to hear that you had a great stay and that our hotel met your expectations.Your kind words about our hotel's excellent location, attentive staff, quick check-in process, and very good gym are truly appreciated. We strive to provide exceptional service to all our guests, and it is rewarding to hear that we succeeded in making your stay enjoyable.Thank you once again for your feedback and recommendation. We look forward to welcoming you back on your next visit to Istanbul.Warm regards,Azim Rauf, Guest Relations Department.

4/10 (不満)

Nancy G

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Deception - expected better installations and costumer service: the ocean view was hardly visible no AC … they provided a portable fan. =(
2024 年 3 月に 5 泊滞在
Sarah EL OUALI, Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Nancy,Thank you for sharing your feedback regarding your recent stay at Radisson President Old Town. We regret to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the visibility of the ocean view and the lack of air conditioning in your room. Your comments regarding the installations and customer service have been noted, and we will address these issues with our team to ensure improvements are made.Please know that your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay. If there is anything else you would like to share or if you have any further concerns, please do not hesitate to contact us directly.Warm regards,

10/10 (非常に良い)

Kurt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
location with wonderful breakfast option
2024 年 2 月に 4 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Mr.Kurt, We extend our sincere gratitude to you for selecting Radisson Hotel President Old Town for your recent accommodation, as well as for taking the time to convey your feedback. We are genuinely delighted to learn that your stay with us was nothing short of perfect. It brings us immense joy to know that our hotel's prime location and the excellence of our facilities played a pivotal role in enhancing your overall experience. At Radisson Hotel President Old Town, we take immense pride in our commitment to providing an exceptional setting and top-tier amenities for our esteemed guests. Your noteworthy ratings, particularly in the categories of staff, location, and facilities, hold a special significance to us. Our entire team remains steadfast in our pursuit of delivering superlative service, ensuring that your comfort and enjoyment remain paramount. Should you have any further insights or suggestions to impart, we earnestly encourage you to share them with us. We eagerly anticipate the opportunity to welcome you back in the future, and to once again provide you with an unparalleled and memorable experience. Warm regards, Azim Rauf , Guest Relations Department.

8/10 (良い)

Terrence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
you can hear people talking through the wall.
2024 年 3 月に 3 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Ms,Terrence, Thank you for choosing Radisson Hotel President Old Town for your recent stay and for sharing your feedback with us. We appreciate your honest review, and we're glad to hear that you had a nice stay overall. We are pleased to see your positive ratings in the basic categories, including Staff, Cleanliness, Location, Comfort, and Value for money.We will identify our weak points regarding sound insulation as you mentioned in your comment and work on them further and improve them,we apologize for the serious problems you faced and We understand the importance of a comfortable environment, If there's anything specific you loved about your stay or any additional comments you'd like to share, we'd love to hear from you. We look forward to the opportunity to welcome you back to Radisson Hotel President Old Town and provide you with an improved experience. Once again, thank you for choosing Radisson Hotel President Old Town. We appreciate your feedback and your trust in our hotel. Warm regards, Azim Rauf, Guest Relations Department.

6/10 (普通)

Dat

2024 年 3 月に 4 泊滞在
Azim Raufからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Guests, Thank you for sharing your feedback following your recent stay at Radisson Hotel President Old Town. We appreciate your candid review and apologize for the aspects of your stay that did not meet your expectations. However, we are genuinely sorry to learn about your disappointment with various aspects of your stay, including the, facilities, comfort, and value for money. We take your feedback seriously, and we acknowledge that there are areas where we need to improve We hope you will consider giving us another opportunity to host you in the future, where we aim to deliver a more enjoyable and comfortable stay. Please feel free to reach out to us directly when planning your next visit so that we can ensure a more satisfying experience. Sincerely, Azim Rauf, Guest Relations Department.