"Our Family recently stayed at Ocean Allure Costa Mujeres Resort and had a very mixed experience.
The property itself is absolutely beautiful—especially the pools, which were clean, spacious, and one of the highlights of the trip. The staff were also incredible: friendly, attentive, and genuinely welcoming throughout our stay.
Unfortunately, the rooms were a major disappointment. Despite daily cleaning, they never felt truly clean. We noticed mildew in the showers, and the shower design caused water to leak all over the bathroom floor, which made it uncomfortable and frustrating to use.
The biggest letdown, however, was the food. The restaurants were very disappointing in both quality and cleanliness. The only meals we consistently enjoyed were breakfast at the buffet—but it closes at dinner. This left us stuck with restaurant options that we often found inedible, which meant going hungry some nights.
Overall, while the resort has great potential thanks to its beautiful setting and amazing staff, the cleanliness issues and poor dining experience made it hard to fully enjoy our stay."