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"A little dated but great hotel"

"Laundry service area was perfect. Staff was super friendly and helpful!!"

"Room was very small and the bed was placed at the corner that one side doesn’t have bedside table or any space, it was hard to get out of the bed. The breakfast was great and at the higher floor with a view. Wished it was open for dinner or drinks as well. "

"We enjoyed our short 3 night stay at West Coast Inn in March 2026. We came to Hakuba to see the mountains and the snow, and the weather cooperated!! Our host at West Coast was wonderful and gracious! We plan to come back next year!"

"Great value for the price, location is ideal and the staff were exceptional "

"You have to try their savery salad and the authentic pizza. Just a dilicious meal. The staff was always very kind with me. All great!"

"Baths were strange, very deep but very short. Was different, but not necessarily bad. Good budget hotel for a couple nights stay. Would stay again 4/5"

"Clean room"

"Stay 2 nights in KAI ALPS. Hair on the bed but I used my own bedsheet. My package stayed with breakfast and dinner. The menu wasn’t changed after check-in. The female staff was unhelpful and her statement totally inconsistent with earlier statement. Who said the menu can only change by 6pm, but end up still cannot change the menu next day. This hotel is not worth to stay. We will not come back again and do not recommend to my friends and families."