ION Orchard

Have no idea how this hotel is anything above 1 star! The following are my grievances:- No toiletries (as shown in photos!) No face washer. No bath mat. Towels were threadbare. The room was a depressing shade of grey with scuff marks on the walls. The bathroom/toilet was so tiny - knees hit the glass wall in front of the toilet! A very cheap blind on the glass by the toilet - dirty and cracked. Toilet roll holder dirty as was the swing mirror. Breakfast was dreadful - four dishes which were supposed to be hot but all cold. White bread in a bag and only jam as a condiment! And what hotel provides paper plates, paper cups and plastic cutlery!! Plastic glasses in the room - no glass ones! No spoons in the room - plastic stirrers only! No wardrobe - just a very old hanging rail. No bedside tables or chairs in the room. The doona barely covered the bed - let alone cover two people! The spa function in the pool didn't work and the pool was more like a large spa - definitely not able to swim! Way too small! Overall, the most dreadful hotel my husband and I have ever stayed! And we have travelled the world extensively! Whoever has rated this hotel a three star is totally delusional!

Very rude reception staffs