ホーフパビリオン・ヒーツィング周辺のホテル

"素敵なホテルでした"

"ロケーションは最高でした。　 ただし、スマホが使いこなせないといろいろ不便ですね。"

"お部屋はとても綺麗でした"

"夜、リビングが暗い。照明が少ない。 室内のルームクリーニングの終了時間が遅い。人手不足で大変そうだった。 16:00頃、外出からかえっても、終わっていないことが多かった。"

"とても良い対応をしていただきました。部屋もきれいで落ち着いて過ごせました。地下鉄の駅まで2分で行けるのが良かったですね。"

"スタッフさんがとても親切で拙い英語に付き合ってもらいました。お部屋にシンクと冷蔵庫があるのがとても便利でした。"

"The staff ignored my requests twice and messed up my breakfast reservation. First, after staying one night, I found that the room had not been cleaned. The front staff mentioned they only clean rooms and change towels upon request, which was information they hadn't provided at check-in. I was surprised and requested that my room be cleaned for the remaining two days of my stay. Surprisingly, they DID NOT clean it the next day. I asked the front desk again to ensure the room would be cleaned the following day. Guess what? They DID NOT clean it that day either. I was shocked that such simple requests were ignored twice. Second, after noticing my room wasn't cleaned and towels needed changing, I asked a staff member to bring new towels. He said "right away," but 20 minutes passed and they never arrived. I was very tired after a long day, so I called the front desk again. This time, the staff member immediately came to my room with new towels. I had to ask twice for a basic task as well. Finally, they attempted to charge me for breakfast even though it was included in my reservation. When I arrived at the breakfast restaurant, they asked for my room number, but it wasn't on their list. The staff member checked in the back and informed me I had to pay. After I showed my reservation details on my phone, she checked again and confirmed I didn't need to pay. What exactly were they checking the first time? I had the worst experience at this hotel. It is absolutely not recommended."

"ホテルの駐車場もあり、スタッフの対応も良かったです、部屋も使いやすく良かったです。"