「Cleaning and room service were not at all what I expected.
Cleaning: Some cleaning tools remain at our room everyday, and the housekeeper seems to forget to change towels.
Room service: That lamb chops had been overcooked and tasted almost charcoal.
We actually has stayed in Japanese Kimpton before and held a wedding. And that was incredible and unforgettable, that’s why we chose.
But I expected way too much. 」
「We had a really good experience staying at this hotel. The day we were in Miami it was pouring rain so I can't say much about walking around there, however we did travel to the port and that was a super easy commute via uber. Would definitely recommend staying here!」