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"All of the above"

"We stayed last year and came back again because we liked the hotel and it's location. This years stay was even better due to the wonderful staff... everyone made us feel so welcome and were super helpful. 10/10."

"Excellent customer service great breakfast very clean room"

"Overall it was a wonderful stay. Short walk from the train station. Staff are professional and pleasant. Rooms are comfortable! "

"Clean, economical, free manga to read and good big bath."

"Amenities were excellent & the entire place was clean!"

"It’s a very easy hotel to get to and the staff can you help you with check in and check out"

"Great buffet breakfast and dinner included in the price. However, Expedia's booking confirmation did not advise us the dinner was included. So, we missed dinner on the first night because of the lack of notification. Lift your game, Expedia!"

"Always using the Route hotel in Kitakami when stopping. Efficient, friendly and few minutes from the station"