ヒルクレスト ビレッジ ホテル

「Reception guy said My reservation was not there but my booking was shown in the app. And the booking couldn’t cancel but I was charged」

「Only bread and cofee for breakfast... No egg, no bacon...」

「The carpet was not soft」

「車利用者には便利。そして新しいのかきれいで快適。駐車場（地下二階）は少し分かりにくいがインストラクションは丁寧。ロビーが12階、部屋はその上。タッチパネル型のエレベーターは、タッチパネルの下に部屋のカードをかざせばスムーズに移動が可能。カードをかざさないと上がる際は12階で一旦降りる必要がある。朝食も充実。地下鉄終点から２kmほどYongeを北上したロケーションで、周囲を見ると、若干開発が早すぎたのかな、という印象。」

「N/A」

「1. The TV does not work. The screen displays a message saying there is no signal. This is a basic amenity that should work in a hotel. 2. The staff are extremely slow and inefficient. There was a long queue at check-in, and the process took far too long. The staff clearly need to improve their efficiency and customer service. 3. The air conditioner is unbearably noisy. It was so loud that I could not sleep properly. A hotel room should provide a comfortable environment for guests to rest, but...