ヘストン・ファーム・ワイナリー周辺のホテル

「A」

「The front desk staff, Lauren in the evening and Morgan on day shift, were excellent! The elevator was out due to circuit hit by lightning about three weeks ago. Lauren explained during check-in and had to use a key to take guests up and down her entire shift. She has the most friendly and positive attitude. When we went in our room, it had not been cleaned. Beds had been slept in but sheets were not changed nor made. Also, used towels on the bathroom floor. Called down to Lauren and she...

「Staff and service were excellent」

「Reserved room with king size bed. Only had 2 double beds available. When we got in the room one of the double beds was already slept in. Still food and beverages in the refrigerator. Used wash cloth on bathroom counter. Toilet seat broken and I almost fell off the toilet. Told front desk clerk and she did not seem too concerned.」

「Nice place to stay for couple nights」

「Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

「let me start by saying the front desk staff was great! Room was dirty.. crumbs in the sofa bed.. like a lot of crumbs.. sticky stuff all over floor in kitchenette area, dust everywhere.. hair and what looked like crumbs in the shower.. sticky stuff in and on fridge. oil all up inside of washing machines and dryers downstairs.. only 1 washing machine worked btw.. Breakfast was ok.. eggs were like yellow colored styrofoam but the rest was ok. free hotel breakfast so.. cant complain too much.....

「全般的には利用しやすいホテルだと思います。レストランなどへのアクセスもいいですし、ホテルの設備やスタッフの対応もしっかりしています。ただ、特筆するほど良い点があるわけではないのと、個人的な感じ方かもしれませんが、室内が加齢臭のような匂いで閉口しました。」

「We went to our room and it was not yet cleaned. The bed was messed up.」

「The hotel room had an unpleasant odor.」

「Stayed for a week, loved the room. No complaints, would stay again if I’m ever in the area! 10/10 recommend.」

「場所もいまいちわかりにくく、出張者が利用するには少しケチりすぎたことを後悔するモーテルでした。それを知ってて宿泊する人にとってはいいかもしれませんが・・・。 ちなみにテレビも付かないという悲しい夜を過ごしました。」