Dear Kyoichi, Thank you for sharing your experience with us! We are pleased to know that you found our facilities and services to be up to your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every details to deliver a seamless experience to each guest. Your positive feedback is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for choosing to stay at Melia Hanoi hotel. We look forward to welcoming you back in the near future. Best regards,

Dear Yuki,Thank you very much for rating us on Expedia! We are delighted to know that you had a good experience and were satisfied with the hotel's services. Once again thank you very much for your review. Hopefully in the future, we can continue to welcome you back for similar experiences.Best regards,Gala DelgadoGuest Experience Team

Dear YOICHI, Thank you for sharing your recent experience! It saddens us to know that we were not able to fulfill your expectations during your stay. We are sorry for any inconvenience caused. If possible, please kindly provide more details, or any comments you might have. As guest satisfaction is our ultimate goal, we appreciate your feedback and will use it to improve our services continuously. Thank you once again for staying at Melia Hanoi Hotel! We look forward to hearing from you soon. Best regards,Vu Ngoc AnhGuest Experience Manager

Dear YOICHI, Thank you for sharing your recent experience! It saddens us to know that we were not able to fulfill your expectations during your stay. We are sorry for any inconvenience caused. If possible, please kindly provide more details, or any comments you might have. As guest satisfaction is our ultimate goal, we appreciate your feedback and will use it to improve our services continuously. Thank you once again for staying at Melia Hanoi Hotel! We look forward to hearing from you soon. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Hiroshi, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear TAKEHARU,Greetings from Melia Hanoi! Thank you for rating our hotel. It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and having achieved that is a true source of encouragement for the team.Thank you once again for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear NAOKI, It is our pleasure to know that you had an enjoyable stay. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear Akira, Thank you for rating us on Expedia! It is our pleasure to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a seamless experience to all the guests. Your positive review is a source of motivation for our whole team to try harder every day. Thank you once again for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc AnhGuest Experience Officer

Dear Valued Guest,Greetings from Melia Hanoi!Thank you for rating our hotel.We are pleased to know that you had a good experience at our hotel. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and having achieved that is a true source of encouragement for the team.We look forward to welcoming you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Arata, Thank you for rating Melia Hanoi hotel! It is our pleasure to know that you had an enjoyable stay with us. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver a seamless experience to all the guests. Your positive feedback is highly appreciated and it will help us improve our service continuously. Thank you once again for choosing Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear HAJIME, Thank you for sharing your feedback with us! It is our pleasure to know that you had an enjoyable stay. As guest satisfaction is our priority, we strive to take care of every details and deliver a seamless experience to all the guests. Your positive feedback is truly a source of motivation for our team to keep up our hard work. Once again, thank you for staying at the Melia Hanoi hotel! We look forward to welcoming you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Mr. Koji,Thank you for staying with us and taking the time to share your experience!We are delighted to hear that you had a pleasant stay and you enjoyed our restaurant services in particular. Please, make sure we share your feedback with the whole team, as it is always a source of motivation to receive reviews like yours.Once again, thank you for staying at Meliá Hanoi. We hope to have the opportunity to welcome you back in the near future.Best regards,Marta Bayle González - Guest Experience Trainee

Dear Mr. Hiroshi, Thank you for sharing your feedback with us! We are sorry to know that you had problems when connecting to the Wi-fi. Your feedback is well noted and has been forwarded to related departments for immediate solutions. We apologize for any inconvenience caused by this matter. At Melia Hanoi hotel, guest satisfaction is our ultimate goal. Your feedback is highly appreciated as it will help us to improve our services continuously. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Tomoyuki, Thank you for your review! We are pleased to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a seamless experience to all the guests. Your positive feedback is truly a source of motivation for our whole team to improve our services continuously.Once again, thank you for staying with us! We look forward to welcoming you back in the future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Hiroshi,Greetings from Melia Hanoi!It was our great pleasure to be your accommodation while visiting the city.We are glad to learn that you had an enjoyable stay with us and our associates were able to assist you. At Melia Hanoi, guest satisfaction is always our top priority and such recognition is a true motivation for the entire team.We look forward to welcoming you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear YUSUKE, Thank you very much for choosing Melia Hanoi and for your great review on Google. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Our principal aim is to give you our best service and make your stay unforgettable. Your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back in our hotel soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear gen, Greetings from Melia Hanoi! Thank you for staying with us! We are glad to learn that you had a wonderful experience recently. At Melia Hanoi, guest satisfaction is always our top priority and such nice rating like yours is a recognition of our service quality. Once again, our sincere thanks to your feedback. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear valued guest, Thank you for staying with us! With the rating 4/10, we are sorry that your experience was not up to satisfaction. Since the review was anonymous and no issue was reported, we would highly appreciate if you could share with us more details of the experience or some suggestions that could have made your stay more comfortable. Looking forward to your response. Wam regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Mr. Takamasa, Thank you very much for such an amazing review! It is our pleasure to be your accommodation in Hanoi. We are glad to know that you enjoy the hotel facilities and the services provided by our staff members. Besides, please accept our apologies for the inconvenience caused by the Level Lounge being closed temporarily. We hope to have another opportunity to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We are happy to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a comfortable experience to all of our guests. Positive feedback like yours truly motivates our team to try harder every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Officer

Dear Fumiko, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Hikaru, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We hope that you had an enjoyable time staying with us and exploring around the capital of Vietnam. As guest satisfaction is our ultimate goal, we strive to take care of every little details and deliver high quality services to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are sorry if your recent experience was not as expected. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a comfortable stay to all of our guests. Should you have any detailed comments, we would be grateful to hear and use it as a tool to improve our performance continuously. Once again, our sincere thanks for choosing us. We hope to have the opportunity to welcome you back in the future. Wishing you a happy new year. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Masahito, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you had a good stay with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details, and deliver high quality experience to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing the Melia Hanoi. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, It was our pleasure to be your accommodation in Hanoi. We are glad to know you had a good stay overall. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver an enjoyable experience to our guests. Should you have any other comments, Please feel free to share with us. Your valuable feedback is highly appreciated, and will be used to improve our facilities and services. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying with us! It was our pleasure to be your accommodation in Hanoi. We are glad to know that you enjoyed our hotel facilities and services. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a memorable experience to all of our guests. Your amazing feedback is a priceless gift that will encourage our team to continue their hard work every day. Once again, our most sincere thanks for choosing the Melia Hanoi Hotel. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! Please accept our sincere apologies if you were not completely happy with your stay. Your comment has been shared with related departments including the Front Office. Proper actions will be taken to make sure our team members follow the standard when communicating with the guests. Regarding the breakfast charge, please kindly provide us your full name, and checkin date so that we can look into that matter. We are sorry for any inconvenience it may cause. As guest satisfaction is our ultimate goal, we strive to provide an enjoyable experience to all of our guests. Your feedback is highly appreciated and will be used to improve our services. Once again, thank you for choosing us. We look forward to hearing from you soon. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear jfkennedy , Thank you for staying at the Melia Hanoi Hotel! It is our pleasure to know that you had a good stay overall. As guest satisfaction is our ultimate goal, we always strive to provide an enjoyable experience to all of our guests. Your positive feedback will truly motivate our team to continue their hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back soon. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that our team members, especially the Japanese speaking staff, had been able to assist you during your stay. As guest satisfaction is our ultimate goal, we always strive to provide an enjoyable experience to all of our guests. Positive feedback like yours is a priceless gift that will motivate us to try our best every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back soon. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear PIG, Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you had a good stay overall. We do have Japanese speaking staff in the hotel. One of them work at the front office to assist our guests throughout their stay. Should your travels bring you back to Hanoi, our Japanese staff as well as the entire team will be delighted to welcome you. Once again, our most sincere thanks for choosing us. We wish you a great weekend. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you enjoyed your stay with us. As guest satisfaction is our ultimate goal, we always strive to deliver a comfortable experience to all of our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We look forward to welcoming you back in the future. Sincerely, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you were happy with our facilities and services. As guest satisfaction is our priority, we always strive to provide an enjoyable experience to all of our guests. Positive feedback like yours truly motivates us to continue our hard works every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Sincerely, Vu Ngoc Anh Guest Experience Team

Dear とら , It was our pleasure to be your accommodation in Hanoi. We are delighted to know that you had a great time staying with us and exploring around the city. As guest satisfaction is our ultimate commitment, we always strive to provide an enjoyable experience to all of our guests. Your positive feedback will motivate our team to continue their hard work every day. Once again, our most sincere thanks for staying with us. We hope to welcome you back soon. Best regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that your stay had been enjoyable. As guest satisfaction is our priority, we always strive to improve our services continuously. Should you have any other comments, or simply what could have been done to make your stay better, please feel free to share with us. Once again, our most sincere thanks for choosing us. We look forward to welcoming you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear jfkennedy, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn that your repeated stay has been good. At Melia Hanoi, guest satisfaction is our ultimate goal and we would highly appreciate if you could share with us any further comments or suggestions that could have made your stay more comfortable. We look forward to welcoming you in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear FukiDai, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had good time exploring the city. Please accept our apologies for any inconvenience caused by our elevators works. At the moment, the number of functional elevators have been increased and we hope that we will welcome you next time in our hotel with better facilities and experience. We are truly grateful for your comments as we can base on to improve our service quality day by day. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Thank you very much for staying with us and we hope that you had good time exploring the city. We are glad to learn that your recent stay was wonderful. Guest satisfaction is always our ultimate goal and your review truly encourages the team. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear mon, Greetings from Melia Hanoi! It was our pleasure to be your accommodation while visiting the capital of Vietnam. We are glad to learn that your stay was great and our associates, especially our Japanese team members were able to assist you. We always strive to bring comfortable moments to each and every guest and having received such fantastic comments is a true source of encouragement for the entire team. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! It was out great pleasure to be your accommodation while visiting Hanoi! We are glad to learn the your stay was fantastic and our associates were able to assist you. We always strive to bring comfortable moments to our guests and your review truly encourages the entire team. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear mari, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had good time exploring the city. Please accept our apologies if your current experience was not up to expectation. We always strive to bring comfortable moments to each and every guest and we would be grateful if you could share with us more details of your stay for further investigation via the message center of Expedia. Please be assured that we will take into account every guest's comment to improve our service day by day. We look forward to your message and welcoming you back to our hotel with better experience. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! It was our great pleasure to be your accommodation while visiting Hanoi and we hope that you had good time exploring the city. We are glad to learn that you enjoyed your stay with us, especially the services at The Level and El Oriental restaurant. Guest satisfaction is our ultimate goal and your kind words truly created a source of encouragement and motivation for the team to continue delivering excellent service to each and every guest everyday. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear mickey24, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had good time exploring the city. Please accept our apologies as your experience in our spa, room, bathroom and breakfast was not up to satisfaction. We always strive to bring the most comfortable moments to our guest and your comments have been shared among our management board, especially the related department regarding recreation, housekeeping, engineering, kitchen and food and beverage for review and further actions. We hope that you will give us another chance to welcome you back to our hotel with better experience. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Tetsuo, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team. Once again, our sincere thanks for the review. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear miho, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had great time exploring the city. We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team. Once again, our sincere thanks for the review. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Greetings from Melia Hanoi! Thank you very much for staying with us and rating us on Expedia. With the rating 3/5, please accept our apologies if your current stay was not up to your satisfaction. We always strive to bring the most comfortable experience to each and every guest. We would highly appreciate if you could share with us through the message center the details of our stay as well as any comments or suggestions that could have made your stay more pleasant. We look forward to your feedback and welcoming you back to our hotel with better experience. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Valued Guest, Thank you very much for staying with us and reviewing us on Expedia. We are glad to learn that our service was up to your satisfaction. However, please accept our sincere apologies for the inconvenience you encountered in the room. Guest satisfaction is always our top priority and please rest assured that your comments has been shared among the board of management, especially our housekeeping team. We would highly appreciate if you could give us more details in the message center so that we can act promptly. Should you have any further comments and suggestions that could have made your stay more comfortable, please do not hesitate to contact myself directly. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience