ハムトゥアンナム のリゾート

「Language barrier had an impact in our stay. We booked for an overnight stay unfortunately we had an event that may last hours. At 3am, I told one of the staffs that we will extend our stay (using a google translator) for few hours, and we got an OKAY. Few minutes before 12 noon (check out time) I asked the front desk to confirm about the few hours extension upto 4pm so that we can rest but the front desk said, "you need to get out." I begged to reconsider and even asked for any room but the...

「Nice grounds. Power went out a couple times. Internet would drop to 3mbps. Common areas and hallways had coverage, my room would just drop out」

「総合的には良いホテルだったと思うが、チェックイン時の対応が良くなかったので、受付スタッフはもう少しサービス精神を持って対応して欲しいと思う！ それ以外は総合的に良いホテルだと思う。」

「I've booked and paid in advance for a room with sea view but instead we got a room that faces the garden. Had to complain with them to get them to change. No big deal except it already ruined my vacation mood. The front desk staff speaks minimum English and the rest of the staff does not speak English at all. Foreigner beware! The room is actually quite nice and big. All basic amenities included. AC working and clean sheets. The beach is poorly maintained. i know the hotel had no control...