施設の入り口

ヴィンパールリゾート&スパハロングの口コミ

5 out of 5
ヴィンパールリゾート&スパハロング
Reu Island, Bai Chay Ward, Ha Long, Quang Ninh

口コミ

9.0

とても素晴らしい

評価 10 - 349 件の口コミ中 231 件が非常に良い" "
評価 8 - 349 件の口コミ中 71 件が良い" "
評価 6 - 349 件の口コミ中 24 件が普通" "
評価 4 - 349 件の口コミ中 11 件が不満" "
評価 2 - 349 件の口コミ中 12 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kunio

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
施設や応対は言うことなし。食事も充実していてとても満足。ただ、天候がはっきりしない時期でしたが、ハロン湾6時間観光は、ベストでラッキーでした。
2024 年 3 月に 2 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 8 日)
Xin chào!Dear Kunio,I would like to thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoy the stay at our resort by the wonder bay. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you.Thank you so much for your ongoing supports and we are pleased to be at your service.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bed bugs!
On the second day of my stay, I was bitten by bed bugs and experienced considerable itching. I asked the housekeeping staff to change the bed, but they only replaced the top sheets, leaving the bed bug feces untouched. I requested a room change, but was told I needed to pay additional accommodation fees, so I decided against it. From their response, it seems like bed bug infestations are a common issue here. I advise checking under the sheets and inspecting the mattress as soon as you enter the room. If you find bed bugs, you should insist on changing rooms. I definitely do not want to stay at this hotel again
Bed bugs!
2024 年 1 月に 3 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Xin chào!Dear Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Koki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
とってもすばら
2024 年 1 月に 5 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Xin chào!Dear Valued guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

KAZUKI

2024 年 1 月に 4 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Xin chào!Dear Valued guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

KENICHI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Xin chào! Dear Mr Ohara Kenichi, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 (不満)

SHINICHIRO

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
チェックイン時の不便なホテル
ホテル到着時にスタッフの対応が無くレセプションの対応も最悪
2023 年 6 月に 1 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to our community. Thank you for your precious words for services. Rest assured that your comment will be take into consideration to better our services. Beside that we truly regret if there was something that under your expectation. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 (良い)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
新年のワインサービス
チェックイン後に追加料金を払って海側の部屋に変更しましたが、陸側の部屋に付いていたHAPPYNEWYEARのプレートとボトルワインとグラスが無かったのでフロントに言いました。 分かりましたと言いながら全く部屋に届かず、もう一度スタッフに伝えると謝罪の言葉と小さなプレゼントを用意しますと言われましたが、チェックアウトの時もその後も何も無かったです。 新年早々に嫌なことも言いたくなかったので苦笑いしかありません。
2022 年 12 月に 2 泊滞在
Huyen Phamからの返信 (投稿日 : 2023 年 1 月 7 日)
Dear Mr/Ms. AnonymousThank you for sharing your experience during your recent stay with us.We would like to sincerely thank you for your recommendation and we hope to have the pleasure of seeing you again soon for your next stay in Vinpearl Resort & Spa Ha Long to show you our service improvement. Warm regards, Hotel Management

10/10 (非常に良い)

Ayako

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方々がとても感じ良く、素敵な旅になりました。
2022 年 2 月に 2 泊滞在
Chien Nguyenからの返信 (投稿日 : 2022 年 2 月 6 日)
お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。 ホテル経営チーム

10/10 (非常に良い)

KUNIHARU

2019 年 12 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 4 月 28 日)
敬爱的顾客, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, 酒店管理

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かな今がチャンスかも
3泊しました。島の中は,ここがベトナムである事を全く感じさせません。ハロン湾の島々や行き交う舟を眺めながらビーチやプールサイドでのんびりするには最高のリゾートですが,アクティビティは物足りないかも。 当初,となりの部屋の騒音が気になったのですが,すぐに対応していただけ,とても快適に過ごせました。
2019 年 10 月に 3 泊滞在
Chien Nguyenからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel management team

6/10 (普通)

Waka

カップルで旅行
良かった点 : 施設のコンディションと設備
食事があまり美味しくなかった。渡船の時間も曖昧。家族で来られるなら良いがカップルだと少し物足りない。
2019 年 4 月に 2 泊滞在

2/10 (非常に不満)

zhang

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
部屋の掃除が悪く不潔でした。 廊下の暖房が入っておらず、部屋に冷気が入ってきて暖房の意味が無かったです。 岸川の施設およびホテル外観は素敵でスタッフの対応はとても良かっただけに非常に残念でした。 食事も期待してはいけない所です。
2018 年 12 月に 2 泊滞在

10/10 (非常に良い)

tec

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
さすがはビンコム
三食付で予約しました。 部屋の設備、従業員、サービス、食事どれも申し分ないです。 ただ冷蔵庫がもう少し冷えればもっといいと思います。 あとバンチャイから無料の送迎があってもいいかなと思います。 次回また行きたいので、改善お願いします。
2018 年 2 月に 1 泊滞在
Vinpearl Ha Long Bay Resortからの返信 (投稿日 : 2018 年 3 月 12 日)
Dear tec, We sincerely appreciate your positive comments on the service you received, which are motivating for our team. Also, thank you for your comment on the refridge temperature. We will check and rectify it immediately. We hope that you will plan to return to Vinpearl Ha Long in the near future. Thank you and best regards!

10/10 (非常に良い)

akira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ボートで行く夢の城
今回の滞在は残念ながら雨でプール並び砂浜での泳ぎができなかった 夜のビュフェは色々な各国の食材に満足しました。 特に良かったのは3人のバンドが1960年代のオールデーズの曲の演奏が素敵でした より一層食事が美味しかった。部屋はパンフレット道理、素敵な裏切らない部屋 ベランダもシーサイド&プールビューで満足また行きます。
Chien Nguyenからの返信 (投稿日 : 2019 年 7 月 6 日)
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新しく綺麗なリゾートホテル
新しいリゾートホテル。心地よく過ごせました。 しかし周辺はまだまだ開発中で工事現場も多く周辺には何もありません。でもホテルでゆっくりできました。プールも良かったです。 お部屋はあえてオーシャンビューの部屋にしましたが、これより料金の低いプールビューの部屋の方が断然景色は良いです。プールビューにしなかったのが悔やまれます・・・。
Chien Nguyenからの返信 (投稿日 : 2019 年 7 月 6 日)
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 (非常に良い)

KI-、関西

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ハロン湾のラグジュアリーホテル
ハロン湾での新しいホテル。港からボート5分ほどで到着です。20分感覚で出るので問題ないです。 朝のビユッフエも、沢山種類があります。帰りが雨で、ボート乗り場まで、困ったと思いましたが、カートやら、傘やら、とても親切にしていただきました
Chien Nguyenからの返信 (投稿日 : 2019 年 7 月 6 日)
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a great place to stay.
2024 年 4 月に 3 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 5 月 10 日)
Xin chào!Dear Valued guest Tammy,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

2/10 (非常に不満)

michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A wedding that was more like a rave interrupted our stay . The staff was horrified , we were horrified . Th wedding was allowed to play music outside for hours . Been to many outdoor concerts but not this loud . The wedding took over the hotel and was disrespectful to employees and everyone . Horrible experience .
2024 年 4 月に 1 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 5 月 6 日)
Xin chào!Dear Our Valued Guest Michael,Thank you for choosing to spend your holiday staying at Vinpearl Resort & Spa Halong and for sharing your experience with us.Your feedback, regarding the noise issue during the outdoor wedding event, is truly valued and has been reviewed in detail with the relevant teams. We pride ourselves in taking every positive and negative observation as constructive resolution, ensuring no other guest will experience a similar shortfall.We sincerely apologise for the unfulfilled experience of this stay, and would like to thank you once again, for highlighting these issues. Representing the brand of Vinpearl, we hope to have the opportunity to welcome you back to our resort in the future for a true Vinpearl experience.Best Regards,Dzung Dinh VietFront Office ManagerVinpearl Resort and Spa Ha Long team

10/10 (非常に良い)

Blair

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an amazing property!! Top notch service, hospitality. The grounds are beautiful. Quiet and peaceful. The breakfast buffet was and room service food was excellent. Would stay here again in a heartbeat!!
2024 年 4 月に 4 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 4 月 23 日)
Xin chao!Dear Our Valued Guest Blair,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 9 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 4 月 15 日)
Xin chào!Dear Valued Guest Chris,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

My、Kirkland

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is marvelously maintained. The buffet has food for everyone and the quality of ingredients are very high. Very big pools both inside and outside. Inside heated outside not. Wish they post a sign to say so.
2024 年 3 月に 1 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 4 月 4 日)
Xin chào!Dear Our Valued Guest My,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 (良い)

xiaolei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 4 月 4 日)
Xin chào!Dear Our Valued Guest Xiaolei,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for spending time to leave us a review. We look forward to having the opportunity of seeing you and your family in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Jeff

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were very pleased with our stay at The Vin Pearl Resort. Lovely big property and very well kept. The staff were very friendly and attentive. They were willing to help you with anything you needed. The general manager Kristof was so kind and friendly and helpful to us. I would recommend this hotel
2024 年 3 月に 4 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 24 日)
Xin chào!Dear Our Valued Guest Jeff,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, and rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Zahir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property amazing staff loved it
2023 年 12 月に 3 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 11 日)
Xin chào!Dear Our Valued Guest Zahir,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

elimane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent and good area really a good area to stay I recommend everyone to visit that area
2024 年 3 月に 1 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 10 日)
Xin chào!Dear Our Valued Guest Elimane,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Tien

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
High quality room, beautiful view and balcony, great service, delicious food and amazing breakfast
2024 年 2 月に 3 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 2 日)
Xin chào!Dear Our Valued Guest Tien,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Minh

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 2 日)
Xin chào!Dear Our Valued Guest Minh,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

TOMMY

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 3 月 2 日)
Xin chào!Dear Our Valued Guest Tommy,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 (良い)

Mario

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel. Gym könnte besser sein. Tennis kostet extra, was wir nicht verstehen können.
2024 年 2 月に 3 泊滞在
Dzung Dinh Vietからの返信 (投稿日 : 2024 年 2 月 22 日)
Xin chào!Dear Mr. Mario,We sincerely appreciate you taking the time to give your feedback to the community.We are delighted to know that you enjoyed our place. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. Beside, we truly regret to learn that your experience of the tennis course did not meet your expectation and we will surely look into the matter to improve. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 (良い)

Abin、New Hyde Park

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff and hotel grounds are stunning! Love the private boat transfer and island feel, can’t really see ha long bay from the resort. My only thing is the hotel rooms look very outdated. Walking in from the terminal to the front you feel a Bellagio Las Vegas vibe but the room feels like 1950s. Service was excellent though!! No complaints!
2024 年 2 月に 1 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 2 月 18 日)
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Jody

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning private island resort, definitely makes you feel like you are living the life of luxury. It was so quite and peaceful. The staff are all super friendly and go out of there way to help you, even when not asked. Super easy to get taxis from the resort and just a short boat ride to to the island via thw resorts own boats. The added little touches of a pianist and singer, free jacuzzi and sauna made it feel extra special. The only issue was the vegetarian food options which was very limited unfortunately and there was no evening buffet abailable through out our stay just the a la carte restaurant was open.
2024 年 2 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a beautiful property and all the staff are great!
2024 年 1 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Xin chào!Dear David,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly Recommend
Excellent property and excellent stay. I can't believe how inexpensive it was to stay at this beautiful property. The rooms are roomy, beds are comfortable and the view is unmatched. The sad thing was that it was like a ghost town when we were there.
2023 年 12 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Xin chào!Dear Jennifer,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

BARRY、HOUSTON

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Xin chào!Dear Barry,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

JENNY

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful Hotel
The hotel itself is amazing. Travelers get so much bang for their buck at this beautiful hotel. Service is outstanding. Sadly, it is a ghost town this time of year, which is such a shame. Not sure how they can sustain all of the wonderful-ness with so little occupants.
2023 年 12 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Xin chào!Dear Jenny,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 (良い)

Hsu-Ting

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 12 月 15 日)
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Mariya

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best resort in Ha Long Bay
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Joe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good view any where. Staff is helpful. Breakfast is very good. Really enjoy.
2023 年 11 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Xin chào!Dear Our Valued Guest,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journeyKind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

YuenYuen Debbie Chiu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facility. Nice view. Friendly staff. The bedding can be better.
2023 年 11 月に 1 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Vishal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I’ll be back! Amazing place!
Amazing hotel will beautiful views! Staff were very friendly and helpful! Special thanks to Antoine and to all the staff to be honest for their warm welcome and professionalism. My only regret is that I only stayed for 1 night! Wish I had booked at least 2 nights stay. 10/10 overall! I will return!
2023 年 10 月に 1 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 11 月 18 日)
Xin chào!Dear Vishal,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Mark

良かった点 : 施設のコンディションと設備
Vinpearl is excellent
The resort was beyond our expectations. The room was high! The buffets were excellent, full of a wide variety of great food. We loved the place.
2023 年 11 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Mariya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel very nice property with friendly staff
2023 年 11 月に 5 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 (良い)

Pao、Land O Lakes

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place n landscaping Too many uncontrol children running around making the area affected unsafe
2023 年 10 月に 1 泊滞在
Ho Phuoc Tu Front Office Manager Vinpearl Resort &からの返信 (投稿日 : 2023 年 10 月 29 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Claudine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 10 月 28 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Sylvie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Palace 5 étoiles incroyable
Séjour magnifique, tout est parfait : la chambre splendide, le petit dejeuner incroyable, la piscine, les transferts en bateau. Seul petit bémol : peu d'employés parlent anglais mais nous supposons que lorsque l'activité touristique étrangère reprendra, cela sera rectifié. Hôtel à recommander !
2023 年 10 月に 3 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 10 月 19 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 (不満)

Preetam

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property is really dated. It’s looks good when you first arrive but a closer look and you will see cracks, dirt, damaged walls, furnishings etc. There was a major problem with our room so the hotel did upgrade us. But we decided to check out early and cut our losses. It’s a facade, looks nice but closer look it’s dated. Food terrible for vegetarians tooz
2023 年 9 月に 3 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Xin chào! Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Dennis

2023 年 9 月に 1 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 9 月 24 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 (非常に良い)

Willy

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 (良い)

SEDO

2023 年 9 月に 2 泊滞在
Ho Phuoc Tu Front Office Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long