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FLC ハロン ベイ ゴルフ クラブ ＆ ラグジュアリー リゾートの口コミ

5 out of 5
FLC ハロン ベイ ゴルフ クラブ ＆ ラグジュアリー リゾート
Nguyen Van Cu Street, Hong Ha Ward, Ha Long, Quang Ninh

口コミ

9.0

とても素晴らしい

評価 10 - 109 件の口コミ中 69 件が非常に良い" "
評価 8 - 109 件の口コミ中 26 件が良い" "
評価 6 - 109 件の口コミ中 11 件が普通" "
評価 4 - 109 件の口コミ中 1 件が不満" "
評価 2 - 109 件の口コミ中 2 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

6/10 (普通)

Shungo

良かった点 : 清潔度、スタッフとサービス
There were no slippers in the room. It may sound trivial, but actually it's important.
2023 年 11 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Valued Guest Shungo ,Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback.We do hope our hotel and professionalism of our employees create for you memorable experience.Besides, all rooms in the hotel are equipped with slippers as standard. 2 pairs of slippers are set up in the bottom drawer of the wardrobe. However, we are also very sorry for unsatisfied experiences you had during your stay with us. We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always.We are looking forward to welcoming you back again.Yours sincerely,Hotel Management Team

8/10 (良い)

Hideto

2023 年 11 月に 1 泊滞在
Hotel Management TeamHotel Management Teamからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Valued Guest Hideto, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management TeamHotel Management Team

10/10 (非常に良い)

Takehiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Valued Guest Takehiro,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

8/10 (良い)

yasuhiro

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
バスタブ付きの部屋かを要確認！
ホテルズドットコムの表記が間違っていて、「バスタブ」が無い部屋だった。フロントで「バスタブ」付き部屋に変更できたので良かったが、危うくバスタブ無しになるとこだった。ゴルフ目的でこのホテルに泊まった。芝はフワフワ絨毯のようで素晴らしいのだが、山を切って作られたゴルフコースはブラインド多く、ホール間の移動が長く、キャディはマナー悪く、お勧めしない。
2019 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 12 日)
Dear Yasuhiro, Thank you for taking the time to write a review! I want to apologize for all inconvenience during your stay with us. I'll pass your feedback to relevant departments Overall I hope you enjoyed your stay in FLC Halong. Kind regards, Tom Van Tuijl (Mr.) General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 12 日)
Thanh you for your staying, we highly appriciate your feedback!

8/10 (良い)

Frank

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es handelt sich um ein sehr großes Hotel, das gerade mal fünf Jahre alt ist. Es ist sehr luxuriös, das Personal ist wahnsinnig freundlich. Allerdings sollten Sie dort die Instandhaltung nicht vernachlässigen. Im Fitnessstudio war nur ein Laufband von 3 funktionsfähig und ein Trainingsgerät war defekt. . Der Kühlschrank in unserem Zimmer war ebenfalls defekt. Im Pool müssten die Ränder gereinigt werden, die verfärben sich bereits. Alles in allem ist es aber ein tolles Hotel mit einem wunderbaren Preis-Leistungs-Verhältnis. Wir haben uns die Präsidenten Suite gegönnt, von dort hat man einen fantastischen Blick!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Laura

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Naomi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is a bit remote but instead the quiet and view is great. This is the most love hotel of the trip.
2024 年 4 月に 1 泊滞在

4/10 (不満)

William

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel thinks it is a 5-star hotel, but it is at best a 3-star unsafe and outdated hotel which I would never return to, even if you pay me to. Worst is its complimentary bottled water policy which is one tiny 330ml (not even 500ml) bottle per person per day. Even at the breakfast buffet, there is no hot water served, nor are you able to take away any of the liquids served there. Basically, they want to make money off their beverages by denying you to basic water, where the water from the tap is unsafe to drink. All of the electric sockets in our room are loose and unsafe. The bath towels are old and have seen better days, and it's the first 5-star hotel I ever been to, where you are given only 1 pillow per person. At the Melia, in Haiphong previously, we were asked and given our own selection of pillow to choose from, in addition to the many pillows already in the room. The hotel is stuck in the 1980's like a big white elephant. I was shocked to see all of the elevators also had no device to tap your room key to ensure only hotel guests can use the hotel elevators. No sense of safety nor comfort, never mind luxury. Stay away is my only recommendation.
2024 年 3 月に 3 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Valued Guest William,Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback.Besides, we are also very sorry for unsatisfied experiences you had during your stay with us.We always strive to provide the best services to our guests, sometimes service is not qualified as we expected, so your feedback is so valuable for us to improve our hotel service; we already impart our team about your case and try to do better and better in the future.We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always.We are looking forward to welcoming you back again.Yours sincerely,Hotel Management Team

10/10 (非常に良い)

anh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice view and clean
2024 年 2 月に 1 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Valued GuestWarm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management Team

10/10 (非常に良い)

Frederick k.

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. Would stay there again. Clean, staff super helpful, impressive facilities…. Excellent restaurant, gym and sauna top top….
2024 年 2 月に 3 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Valued Guest Frederick k.,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Akim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Génial
Parfait rien a dire mise à part que 2 matin a 8h30 une femme vient faire un Check-in et va te faire comprendre avec du personnel qui parle que le vietnamien Mise à part sa parfait
2024 年 2 月に 3 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Valued Guest Akim,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

8/10 (良い)

Landon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
矿泉水不应该收费。
2024 年 1 月に 6 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Valued Guest Landon,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Two of complimentary water bottles are served everyday.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel with excellent views from the room. Recommend
2024 年 1 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Valued Guest Philip,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Woochul

2024 年 1 月に 3 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Valued Guest Woochul,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

6/10 (普通)

Seonhee

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
조식 신경써주세요 객실 환기도
청소랑 환기가 안되어서 객실에 냄새 특히 욕실에서 안좋은 냄새 났고요 조식 음식이 매일 똑같고 커피머신이 없어 커피맛이 별로 티종류도 한가지 뿐! 베트남 커피 맛있는데 넘 별로였어요 커피머신 있어야될듯
2024 年 1 月に 4 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Valued Guest Seohee, Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback. Besides, we are also very sorry for unsatisfied experiences you had during your stay with us. We always strive to provide the best services to our guests, sometimes service is not qualified as we expected, so your feedback is so valuable for us to improve our hotel service; we already impart our team about your case and try to do better and better in the future.We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always. We are looking forward to welcoming you back again. Yours sincerely, Hotel Management Team

10/10 (非常に良い)

Philip

2024 年 1 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Valued Guest Philip, Warm greetings from FLC Grand Ha Long Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Hotel Management Team

10/10 (非常に良い)

Philip

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, liked it so much decided to stay a couple more nights
2024 年 1 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Valued Guest Philip, Warm greetings from FLC Grand Ha Long Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Hotel Management Team

10/10 (非常に良い)

MIka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in great condition with a perfect personnel. Simply excellent. Restaurants were also good. View from poolside quite amazing
2023 年 12 月に 9 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Valued Guest MIka, Warm greetings from FLC Grand Ha Long Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Hotel Management Team

6/10 (普通)

gérard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Une porte de communication mal isolée nous a fait partager la vie familiale des voisins dont les enfnats bruyants ne dormaient pas ! heureusement ils nous onyt changé de chambre le lendemain
2023 年 12 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Valued Guest Van,Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback.Besides, we are also very sorry for unsatisfied experiences you had during your stay with us.We always strive to provide the best services to our guests, sometimes service is not qualified as we expected, so your feedback is so valuable for us to improve our hotel service; we already impart our team about your case and try to do better and better in the future.We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always.We are looking forward to welcoming you back again.Yours sincerely,Hotel Management Team

10/10 (非常に良い)

May

良かった点 : 清潔度、施設のコンディションと設備
Everything was excellent and everybody was so helpful because I was celebrating my daughters birthday and needed to book a dinner cruise and they took care of everything and the service was amazing
2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Valued Guest May,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Henry

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is on top of the hill overlooking HaLong bay. The property was beautiful, the room was spacious and clean. We stayed 4 nights and really enjoyed our time there.
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Valued Guest Henry, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management Team - Hotel Management Team

10/10 (非常に良い)

Seth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Valued Guest Seth, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management Team - Hotel Management Team

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were amazing. They were very helpful, and cheerful. I would stay here often just for the experience . And the croissants were better than in Paris!
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Valued Guest Donald,Warm greetings from FLC Grand Ha Long Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

tyrone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is awesome
2023 年 12 月に 5 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Valued Guest Tyrone, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management Team - Hotel Management Team

10/10 (非常に良い)

tyrone

良かった点 : 清潔度、スタッフとサービス
Awesome!
2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Valued Guest Tyrone, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management Team - Hotel Management Team

10/10 (非常に良い)

HEESEOP

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Hotel Management TeamHotel Management Teamからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Valued Guest Hee Seop, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management TeamHotel Management Team

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best bit is the view from the pool very good indeed. Staff are friendly and keen to help. Staff member: Le duc anh was very good 👍
2023 年 11 月に 4 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Valued Guest James, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management TeamHotel Management Team

10/10 (非常に良い)

JIAN YU

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ms.hang arranged boat and transportation to Hanoi. Very nice service from her
2023 年 11 月に 4 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Valued Guest JIAN YU, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards,Hotel Management Team

8/10 (良い)

Jürgen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 13 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Valued Guest Jürgen,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Denis

2023 年 11 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Valued Guest Denis,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

ChuWei

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
房間很大，環境很好，就是房間水太少，下次去還會再去住
2023 年 10 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Valued Guest ChuWei,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

8/10 (良い)

Bok Yun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Valued Guest Bok Yun,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

YOON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Valued Guest YOON,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Quoc Tuan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, a real 5 star hotel.
2023 年 10 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 10 月 9 日)
Kính gửi Quý khách Quoc Tuan,Cảm ơn Quý khách đã tin tưởng lựa chọn FLC Hạ Long cho kỳ nghỉ của gia đình và dành thời gian đánh giá về dịch vụ của khách sạn.Hi vọng có thể được đón tiếp Quý khách quay lại Hạ Long trong thời gian sớm nhất.Trân trọng,Ban Quản lý Khách sạn

10/10 (非常に良い)

JaeJong

2023 年 9 月に 2 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Valued Guest JaeJong,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

8/10 (良い)

taekjoong

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Valued Guest Taekjoong,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great stay
Exceptional hotel for the value. The pools were great. Attentive staff. Large, comfortable rooms
2023 年 9 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Valued Guest Ryan,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

8/10 (良い)

Ngoc

2023 年 9 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 10 月 9 日)
Kính gửi Quý khách Ngoc,Cảm ơn Quý khách đã tin tưởng lựa chọn FLC Hạ Long cho kỳ nghỉ của gia đình và dành thời gian đánh giá về dịch vụ của khách sạn.Hi vọng có thể được đón tiếp Quý khách quay lại Hạ Long trong thời gian sớm nhất.Trân trọng,Ban Quản lý Khách sạn

8/10 (良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice looking hotel, very helpful staff, clean
2023 年 8 月に 2 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 9 月 13 日)
Dear Valued Guest Jenifer,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

8/10 (良い)

Chuan-tzu

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
環境很棒，早餐豐盛，服務需加強
早餐很豐盛多樣性，游泳池無邊境，後面就是下龍灣群島景色很棒！最頂樓Sky Bar夜景很美、氣氛很悠閒，健身房有教練很專業。 但飯店服務人員不夠親切，表情不耐煩、服務速度很慢
2023 年 8 月に 2 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Valued Guest,Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback.Besides, we are also very sorry for unsatisfied experiences you had during your stay with us.We always strive to provide the best services to our guests, sometimes service is not qualified as we expected, so your feedback is so valuable for us to improve our hotel service; we already impart our team about your case and try to do better and better in the future.We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always.We are looking forward to welcoming you back again.Yours sincerely,Hotel Management Team

10/10 (非常に良い)

Yang Myung

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Valued Guest Yang Myung,Warm greetings from FLC Grand Halong Hotel!Thank you for taking your time to share with us your experience of recent stay at our property.We do hope our hotel and professionalism of our employees create for you memorable experience.Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long.Kind regards,Hotel Management Team

10/10 (非常に良い)

Austin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My wife and I were overall impressed with this property. The views are absolutely great, whether you’re on the golf or sea side. I’d recommend spending time at the pool area, and taking some time to explore the property. It’s a real nice one. I’d recommend staying here for anyone who wants to take a break from the hustle and bustle of Hanoi/ any big city, it’s quite worth the money.
2023 年 6 月に 2 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Valued Guest, Warm greetings from FLC Halong Bay Golf Club & Luxury Resort! Thank you so much for taking your time to share with us your experience of recent stay at our property. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Halong Bay Golf Club & Luxury Resort. Kind regards

8/10 (良い)

Van

良かった点 : スタッフとサービス
The drainage system was really bad, awful smell in the bathroom and in outdoor swimming pool area.
2023 年 6 月に 1 泊滞在
FLC Halong Bay Golf Club & Luxury Resortからの返信 (投稿日 : 2023 年 6 月 20 日)
Dear Valued Guest Van,Thank you for having chosen FLC Ha Long for your holiday and taking your time to give us your feedback.Besides, we are also very sorry for unsatisfied experiences you had during your stay with us.We always strive to provide the best services to our guests, sometimes service is not qualified as we expected, so your feedback is so valuable for us to improve our hotel service; we already impart our team about your case and try to do better and better in the future.We would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Ha Long, we make sure it will be perfect as you expect always.We are looking forward to welcoming you back again.Yours sincerely,Hotel Management Team

8/10 (良い)

Hung

2023 年 6 月に 1 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Valued Guest,Thank you for your great feedback.We look forward to seeing you again!Sincerely,Hotel Management Team

10/10 (非常に良い)

Loh、Singapore

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room are comfortable, clean and spacious. Good aircon. My wife and I stayed in may 23 very warm and humid. Do come in aug to dec which i was told are the cooler mths. Delicious chinese restaurant. Mr Giang served us and explained not only food but also hotel facilities and nearby attractions. My wife and I stayed on the 8th floor. Good views of halong bay from the hotel.
2023 年 5 月に 1 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Valued Guest, Warm greetings from FLC Halong Bay Golf Club & Luxury Resort! Thank you so much for taking your time to share with us your experience of recent stay at our property. We are glad that our hotel and professionalism of our employees create for you memorable experience. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Halong Bay Golf Club & Luxury Resort. Kind regards

10/10 (非常に良い)

Youngjun

2023 年 5 月に 1 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Valued Guest,Thank you for your great feedback.We look forward to seeing you again!Sincerely,Hotel Management Team

10/10 (非常に良い)

bo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Valued Guest,Thank you for your great feedback.We look forward to seeing you again!Sincerely,Hotel Management Team

10/10 (非常に良い)

Thien

2023 年 5 月に 2 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Valued Guest,Thank you for your great feedback.We look forward to seeing you again!Sincerely,Hotel Management Team

10/10 (非常に良い)

ohgun

2023 年 4 月に 2 泊滞在
Trang Do, Ecommerce Executiveからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Valued Guest,Thank you for your great feedback.We look forward to seeing you again!Sincerely,Hotel Management Team