2/10 (非常に不満)
宿泊されたお客様
2024 年 8 月 3 日
気になった点 : 清潔度
Don’t stay here!
We have stayed at the Lighthouse many times in the past few years but in a different unit owned by someone else. It wasn’t available this time.
This condo was outdated, in tremendous need of updates, maintenance, upkeep. It did not feel clean, the rugs were shag and questionable as far as cleanliness, the fridge was rusted, the dryer was incredibly rusted, the quality of everything was subpar at best. There were hardly enough towels for our family - certainly nothing extra. The front door didn’t lock unless slammed shut. The patio door was incredibly hard to open/close. The shower head was pulling out of the wall. The toilet in front bathroom had a seat and lid that didn’t fit properly and kept falling off. The same toilet’s water was shut off upon arrival. Confused, we turned it on so we could use it. The next morning the bathroom was covered in water. Obviously the management knew there was a problem but rather than fix it, they just shut water off. After many frustrating minutes on the phone with a foreigner who didn’t understand the problem, we were told maintenance would call us to set up a service call. That never happened. Someone showed up. He said the hardware had rusted through and left to get new stuff. He “fixed” it and it leaked the entire week, making that bathroom floor constantly soaked. We had to pay $50 for parking on top of our condo booking, something we’ve never had to do before. We weren’t given gate codes for pool and beach- we were told that we would
宿泊されたお客様
2024 年 7 月に 5 泊滞在