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"The room was clean, however the fan was dirty, blinds were broken. Walking into the property there was an open room full of clutter and mess, immediately in the hallway was what seemed to be a rolled up amount of carpet, and a house a dog that wasn’t disclosed on the listing. Bathroom functionality was poor as the shower dial was practically falling off of the wall and instructions were unclear on how to turn it off, worst bit was the shelf was covered in empty shampoo bottles and what looked to...

""I did not stay at this property due to a total failure of service and severe health hazards. Upon arrival, no staff were present and the room was already occupied by two other guests due to a double-booking. The property was in a severe state of disrepair: the door was detached from its hinges, the walls were unwashed, and the bedding had significant biological stains and unwashed pillowcases. Furthermore, there was a heavy, pervasive odor of tobacco smoke. As a diagnosed COPD patient, this...

"arrived at property room was upstairs the stairs were very narrow and dangerous there was loads black bags in garden fence panel down no wear nice to sit not as described in photos at all messaged host took 3 hours get reply because I complained through booking still not sorted refund have photos of rubbish etc I’m disabled and couldn’t manage up down stairs to shared toilet etc sorry but I been staying in few places in Portsmouth these last couple weeks due to partner working there and this was...

"Jay was very accommodating and nothing was too much trouble. We had a little issue that he immediately resolved"

"The location was okay. I stayed for 2 nights and had no WiFi for the duration. Communication with the maintenance guy was ok however he asked me to send emails to the ‘office’ about the internet issue but I had no response from the ‘office’. My bedding had spots of blood on it. All in all…it was not a great experience. Maintenance guy was very apologetic."