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「As ever the reception staff at Annadale Water were outstanding (Especially Helen & Lisa). We had a difficult trip due to the car breaking down at the hotel and they were both accommodating and helpful. Ensuring the trauma of the event was not added to by pushy staff wanting us to vacate the room. The lake behind is just a fantastic addition to the stay here , giving you somewhere so much nicer to walk the dogs than around the car park. We actually look forward to our stays here, and will be...

「Newly renovated - very well done. Well maintained. Attentive staff. Convenient for town centre.」

「There was a room description error on Expedia's website, which the hotel staff were very quick to resolve at their own expense in a very professional manner. The staff were friendly and helpful. Hotel was clean and rooms were generously sized. Lovely breakfast. Would definitely stay again. 」

「Really I want to keep this place a secret other wise it will be booked up when I need it! Great stay, great room. Great breakfast. Very close to train station. 0829 to Kilmarnock or Glasgow!」

「Lovely stay. Reception staff very polite and informative.」

「The staff were some of the best we have ever met and met our needs perfectly. They ensured we had a room that was suitable and went the extra mile to achieve this so a big thank you. The property is in the process of being updated but this didn't affect our stay except perhaps to see how well it appears to be going and I'm sure when this is finished they will have a hotel to be proud of. They have only owned this hotel for about 6 months and it is obvious they are making huge efforts to update...