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Le site Hôtel.com nous a vendu un hôtel avec navette incluse en provenance de l'aéroport et nous avons du payer nous même le taxi. Pourquoi un site de réservation promet il et vend il des prestations non prévues ?

I got in town about 3am so check in was really late. They provide a code but NEVER mention that you’ll use the same code to access everything. The instruction indicate you’ll receive a separate code for parking. Also they changed my location at the last minute the unit was still nice but the location was in the middle of a bad area. I saw drug deals happening as I was driving to my unit ( if you know you know) is the area is There were no walkable streets and nothing close by for shopping and coffee. The area may be more of an up and coming are but that is not my preference as my original booking location was in a location more to my liking. And whoever was in the unit above me was loud with a bunch of children stomping over my head. I got NO Sleep. There was also a domestic dispute early Sunday morning