ジェノアのプールのあるホテル

「The faucet did not work property in the bathroom. No pressure and no hot water. I had to brush my teeth at the kitchen sink, the jacuzzi in the room did not work. The sent someone and he could not fix it. The front desk made a huge deal in giving me a wattle bottle and they did not want to give me points to compensate how awful the room was. They only refunded the resort fee. I did not have a good experience.」

「Clean rooms」

「We didn't know about their fee schedule that charged substantial parking and resort fee outside the original price. We later found that casino hotels does it commonly. We should have stayed at a hotel or motel on the California side, just a few hundred meters away.」

「The room we got, the outlet from the bathroom was not working. I called to have them come check/fix it. Two technicians were in my room for about an hour and was not able to fix it. It was such an inconvenience because me and my daughter were not able to blow dry nor curl our hair in the bathroom. Not to mention the time wasted for them being in the room.」