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"We moved to three different rooms. The first two had leaks at the windows that splash water all over the place. The third and final room was their "reject" room where the furniture had scratches and the shower/tub drain cover was broken. The high positives are the front desk people were very friendly and helpful and the head maintenance was quick and professional. "

"Staff dont talk well."

"OK for a quick overnight stay. Musty smelling room, dated but clean enough. "

"Our only issue was that we arrived a few hours before check in time and were told no rooms were availble. We checked back every hour as told by staff. A room was made available to a travelling companion which was fine but we saw two other griops get rooms that came after us and we had to wait longer. Not sure of the circumstances but this let us wondering why we did not get a room even though we had inquired before others"

"Clean room, about 15 minute drive from universal, lots of food options close by, for me the beds aren't the mos comfortable to sleep on but gets the job done "

"Great staff, Good breakfast, Good Internet Connection."

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"We loved this hotel! Rooms were big and clean. Beds were really confortable. The staff were friendly and accommodating!"

"The room was fine-- clean, comfortable, good temperature, though the shower pressure wasn't great. What got me was the lack of service almost everywhere. My room wasn't ready when I got there at 3:15pm, so I had to downgrade to a different room just so I didn't have to wait any longer (they "weren't sure" when my room would be ready). So I change into my bathing suit to head out to the pool, and decide to grab a quick drink from the bar to enjoy poolside. It's about 3:30pm, and there is no bartender to be found. I'm told by others at the bar that they had been waiting about 15 minutes for the bartender to come back and either give them their checks or another drink, but that the bartender seemed annoyed with all these "last minute" drink orders already when it was only 3:00 when they ordered. I waited about 10 minutes and decided just to grab a drink from the little market, but there's no one working there either. I gave up on the drink and enjoyed the pool for a bit. The next morning I go to get a coffee at Starbucks, and the person at the register couldn't even bother to say good morning, they just stared at me like I was an inconvenience. Never did see anyone working the bar or the market register. But they had someone at my room door at promptly 9am asking when I was leaving, though check out wasn't until noon. Not the experience I expected from the Sheraton, and will probably not stay again if it is such an inconvenience to have customers. "