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"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Nice neighborhood near the train station. Hotel room had adequate space. The breakfast was simple but adequate."

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"Great breakfast! Rooms are clean and spacious enough per Japanese standards. Staff was courteous and helpful. Be careful not to reserve smoking rooms by accident like I did. Still, the room was great. Located a few steps away from Maebashi Station. "

"Very nice "

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"Clean, beautiful Onsen, friendly and kind staff."

"We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!"