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"It’s just a really great experience staying at this hotel. They have thought of a lot of little extras from free ice cream at the reception. Welcome drinks. Someone takes you to your room and shows you around. The gardens are beautiful. The buffet was delicious. And the Onsen room was.fantastic. "

"Beautiful property "

"Really good staff "

"Staffs are helpful and friendly. One staff even help my wife to carry her luggage down the staircase as she was walking along the same way. Room are clean. We have a pleasant stay at the hotel. "

"Onsen was excellent and food is great. The staff were so welcoming and friendly and spoke English well. The massages offered are also a great find and great for couples. It was super convenient, as they come straight to your room. They offer taxi drop off to Odawara station so just ask. "

"This was a unique experience. The 2 indoor and 1 outdoor onsen were very relaxing. The staff were extremely friendly, polite and helpful. The traditional Japanese food was beautifully presented and tasty. The standard of cleanliness was exceptional. About 25 minutes walk from Gora station if you are dragging heavy cases up the hill! Otherwise about 15 minutes. "

"Great experience. Could have had some other options for their “welcome invite” besides just tea and coffee. "

"Excellent hotel with outstanding location, amenities and staff! The property is paired with a direct bus stop, making travel very convenient, and it offers the most breathtaking view of Mt. Fuji right across from it. The complimentary breakfast includes a wide variety of dishes, fresh fruit, desserts and even a live omelette station. The staff are exceptionally friendly, attentive, and ensure every detail of your stay is taken care of. Pro tip: book the massage services if you can — they’re well worth it. The onsen experience at the hotel is also unforgettable. Highly recommend!"

"great staff, great room, showers are a shared space"