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"Amazing staff and always a pleasure to stay here ! "

"The fire alarm went off at 10.45pm awaking me from my sleep, I woke up with fear and panic, guests had to go to the lobby downstairs and then after about 10 minutes the staff said it’s fine go back to your rooms, this is very poor and I was very unhappy with my stay, I was shaking for at least 20 minutes from the shock and frightened from the scare. "

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"A very clean comfortable room. Great staff and excellent breakfast."

"The hotel was very nice and the rokm clean. The breakfast was disappointing though. "

"Excellent location to see all that Bristol has to offer, check-in was prompt and friendly and the lobby area was spacious. The double room was perfect for our stay with coffee and tea facilities, iron and ironing board. The bathroom was on the small side but it did have a bath with a shower and toiletries provided and the towels were amazing. The overall sleep quality was excellent the bed and pillows were so comfy. The hotel has a lovely restaurant The River Grille and Ricks Bar, they are both reasonably priced and fantastic choice. "

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."

"Fantastic staff gave a warm welcome and great service throughout our stay. Parking was very convenient and secure although was a tight space. Breakfast was excellent with a good choice."

"This was my second time staying at the Leonardo and it did not disappoint. Myself and my partner had a wonderful stay for his birthday. The hotel is the perfect location for all different things such as the train station, Cabot Circus or the old city. Parking was great, we parked at the Gardiner Haskins car park which was a 2 or so minute walk from the hotel. And really easy to get to from the M4 without having to drive deep into the city. The staff are always so lovely. Special shout out to Cheyenne who I have had the pleasure of seeing on both on my stays and is just the absolute loveliest."