Premium bedding, in-room safe, desk, iron/ironing board

Reviews of Hilton Fort Collins

4 out of 5
Hilton Fort Collins
425 West Prospect Road, Fort Collins, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 666 out of 1325 reviews" "
Rating 8 - Good. 313 out of 1325 reviews" "
Rating 6 - Okay. 186 out of 1325 reviews" "
Rating 4 - Poor. 98 out of 1325 reviews" "
Rating 2 - Terrible. 62 out of 1325 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Angelina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating to our early arrival. Our room was ready right away. The room was clean and spacious. I wasn’t aware we had to pay extra for parking so that was an inconvenient added cost. Otherwise it was a decent stay.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay.
Stayed 3 nights in May 2024

6/10 Okay

christine

Liked: Cleanliness
Disliked: Amenities
Party in a nearby room late into the night. Noise. Executive room privileges arent available on Saturday or sunday. Unable to call and reach a live person when trying to contact front desk.
Stayed 3 nights in May 2024
Response from GM on May 27, 2024
Dear christine, I’m sorry to hear that noise pollution interrupted the comfort of your stay and that you were unable to utilize the executive room privileges. Additionally, I apologize that you encountered difficulties reaching the front desk. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Casey Kittel, GM

8/10 Good

NADINE

Liked: Cleanliness, staff & service, property conditions & facilities
The remote for the tv did not work well. Was very frustrating.
Stayed 1 night in May 2024
Response from GM on May 26, 2024
Dear NADINE, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the remote control frustrations. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Casey Kittel, GM

10/10 Excellent

Patricia Ann, Pacific Grove

Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in May 2024
Response from GM on May 26, 2024
Dear Patricia Ann, Thank you for reviewing our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Casey Kittel, GM

6/10 Okay

David A

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is just worn down. Even though it was graduation weekend at CSU, the price was just too much much considering the issues the property was experiencing. Too bad!
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Dear David A, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Casey Kittel, GM

8/10 Good

Richard

Traveled with partner
Liked: Amenities
Only one elevator working and so there was a wait to get up to your room and down to the lobby
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Dear Richard, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Casey Kittel, GM

10/10 Excellent

Michelle, PB

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for CSU and the free bus is awesome!
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Michelle, It is fantastic to see that you had an enjoyable stay at our Hilton. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Casey Kittel, GM

8/10 Good

Lori

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from GM on May 14, 2024
Dear Lori, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon. Best, Casey Kittel, GM

10/10 Excellent

Matthew

Traveled with partner
Liked: Property conditions & facilities
Rami the gentleman at the front desk who checked us in was very nice.
Stayed 1 night in May 2024
Response from GM on May 5, 2024
Dear Matthew, It’s wonderful to know you enjoyed your stay and we appreciate you recognizing Rami and the level of service he provided. Thank you for your time in sharing a review and we hope to see you again. Best, Casey Kittel, GM

8/10 Good

Britney

Stayed 1 night in May 2024

4/10 Poor

Andrew

Traveled with family
Room was good up until I opened the windows and there was no window but at the top. Felt claustrophobic. I will never stay here. The parking is racket. We tried to pay for the parking the night we got there and it wouldn’t work. So we got slapped with a $60 fine. Seems insane. Then my son got a ticket. total of $120. Never will stay here again.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Andrew, We are sincerely sorry that you did not feel comfortable in your room due to the windows. Additionally, I apologize that you experienced issues when paying for parking. We are always at your service to assist with any questions you have. We value your feedback and hope to have the opportunity to host you again. Sincerely, Casey Kittel, GM

6/10 Okay

Amy

Traveled with family
Disliked: Property conditions & facilities
I’ve stayed at this hotel many times in the past year and one of the two elevators never works. A lot of time spent wait for the elevator. Also, the hot tub wasn’t working.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Amy, We feel privileged to have your unwavering support and immensely value your feedback. Thank you for sharing your thoughts with us and helping us identify areas where we can improve and enhance guest satisfaction. Your presence has been a delight and we look forward to welcoming you back soon. Sincerely, Casey Kittel, GM

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
super place to do remote work and visit my daughter at college
Stayed 5 nights in Apr 2024
Response from GM on May 1, 2024
Dear amy, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Casey Kittel, GM

10/10 Excellent

Dana

It was great
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Dana, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Casey Kittel, GM

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is an older property and showing its age. One elevator was out of service (the same one that was broken last year). The internet was very intermittent. The tiles in the bathroom were warped by the sink. Despite this, the staff was great as is the location.
Stayed 2 nights in Apr 2024
Response from GM on Apr 27, 2024
Dear Paul, We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, Casey Kittel, GM

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great! I think if I would change anything it would be the cost of parking...
Stayed 1 night in Mar 2024
Response from GM on Apr 23, 2024
Dear Andrew, It's great to hear that you enjoyed your stay at our hotel. We sincerely appreciate you taking the time to provide us with feedback on your experience, including any suggestions for improvement. On behalf of our entire team, thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Best, Casey Kittel, GM

6/10 Okay

Katrin

Disliked: Property conditions & facilities
Beware extra fees for parking. Breakfast comes at an extra cost. Definitely higher value hotels in the area.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Katrin, I am sorry we weren't a great fit for your travel needs; I appreciate you staying with us. While we would love to better serve you on a return trip, we have several wonderful hotels within Hilton, and I hope you will at least continue to seek out properties within the brand with amenities that are more to your liking. Sincerely, Casey Kittel, GM

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Great location.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Glenn, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Casey Kittel, GM

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good restaurants food
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Dear Samuel, Thank you for choosing us. I'm glad that you enjoyed your stay and our restaurant. It was our pleasure serving you, and we hope to welcome you back soon. Best, Casey Kittel, GM

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice inside the hotel.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Vincent, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Casey Kittel, GM

10/10 Excellent

Doug

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Doug, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Bryan Sullivan, GM

10/10 Excellent

Aaron

Stayed 1 night in Apr 2024
Response from GM on May 14, 2024
Dear Aaron, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Casey Kittel, GM

8/10 Good

Douglas E

Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful. The staff are very friendly, courteous and helpful. The room was clean and the bathroom spotless. One of the elevators was out of order. You have to pay for parking. The ice machine on the 2nd, 3rd and 4th floors did not work.
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Douglas E, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Casey Kittel, GM

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Molly, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Bryan Sullivan, GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GM on Apr 17, 2024
Dear Jennifer, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Bryan Sullivan, GM

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very close to CSU.
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Lisa, Thank you for choosing to stay with us. We are thrilled to hear that you enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Casey Kittel, GM

8/10 Good

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Karri, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Casey Kittel, GM

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear James, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Casey Kittel, GM

10/10 Excellent

Christian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool spot that is centrally located
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Dear Christian, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Casey Kittel, GM

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service
Good location near csu. Hotel dated
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Dear Paul, Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed our great location and had a pleasant stay. We appreciate your feedback and look forward to welcoming you back soon. Best, Casey Kittel, GM

4/10 Poor

jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Ridiculous to have to pay for parking as well as internet. Whats worse is the parking fee is reoccurring until you cancel it. Horrible system and will not stay at this property again and will avoid Hilton propeties as much as possible
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear jeff, We apologize for the inconvenience you experienced with our parking and internet fees. We have separate charges for these services to provide flexibility to our guests who do not require them. We understand that we have let you down and we apologize. We appreciate your business and would like to have the chance to host you again, hoping to create a more positive impression. Sincerely, Casey Kittel, GM

10/10 Excellent

Angelique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, close to CSU.
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Angelique, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Casey Kittel GM

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our campus Tour. Very walkable if you choose to not drive on campus. Great spot for parent weekend or homecoming for sure. The atrium was not expected. Very nice inside and sit down breakfast was available, a coffee shop and hair salon on the premises as well.
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Patrick, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Casey Kittel GM

10/10 Excellent

Cynthia

Stayed 2 nights in Mar 2024
Response from GM on Apr 24, 2024
Dear Cynthia, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Casey Kittel, GM

8/10 Good

Stan

Traveled with group
Liked: Amenities
Overall was a great place to stay
Stayed 1 night in Feb 2024
Response from GM on Mar 13, 2024
Dear Stan, We are delighted to hear that you enjoyed your stay with us. We would be thrilled to have you visit us again on your next trip to the area. Best, Casey Kittel GM

2/10 Terrible

Parley

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were good, the location is very good. Overnight parking is run by a 3rd party company. If guests discuss, inquire, or dispute parking related matters with Hilton staff, then guests are informed to contact the third party for a resolution. There is a fee for parking if you fail to notify the third party, and any vehicle may be towed. The entire hotel wreaks of marijuana from the corridor near all the way up the elevator. We could smell the stench of it in our room upon checkin, and also through the walls surrounding us. My wife and I do not smoke, nor was there any smoking of any kind in our guest room, but we were charged a smoking fee. There are many other items I could list here about our unpleasant stay including housekeeping’s schedule, the bedding/pillows, stained shower, torn out wall plugs, etc.
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Parley, We are sorry for your frustrations with parking and that an odor was detected. Hilton is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. We value your business and feedback and hope to have the opportunity to welcome you again. Sincerely, Casey Kittel GM

8/10 Good

Parley

👍
Stayed 3 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Parley, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Casey KittelGM

2/10 Terrible

The

Traveled with group
Liked: Cleanliness, property conditions & facilities
No fridge or microwave. Had to throw leftovers away. Had to pay for parking.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear The, Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Casey Kittel GM

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Craig, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Casey Kittel GM

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a fountain in the lobby.
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Dear Olivia, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Casey Kittel GM

4/10 Poor

Andea

Disliked: Amenities
My room smelled like cat urine My coffee packets were not replaced The lotion pump was empty (no mini bottles, just refillable Crabtree and Evelyn but really just a bottle of cherry Jergens on the maid’s cart) Very loud due to the openness of all the floors Echoing the entire 7 floors outside the door Loud road traffic as well Had to pay an extra $15 a day to park
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Andea, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Casey Kittel GM

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were touring CSU, so very convenient for walking to campus. All other dining and shopping options a short drive away.
Stayed 3 nights in Feb 2024
Response from GM on Mar 5, 2024
Dear Lisa, It is fantastic to see that you had an enjoyable stay at our Hilton. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Casey Kittel GM

2/10 Terrible

Katherine

Liked: Staff & service
They overbooked and had us drive to another Hilton owned hotel. The staff was kind and helpful. It was obvious they were overwhelmed. We were given keys to a room we did not reserve but we were happy to have enough beds for our party size. When we entered the room, there were belongings already inside. That’s when we went back to check in and were told they were overbooked and we would be “walked” to another property. We drove 3 miles plus to that property. It took the nice and helpful check in staff member 20 minutes or so to get us checked in. He had never done this type of transaction on the night shift. Room was accommodating and we were finally in bed at midnight.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Katherine, We sincerely regret your experience; it is never our intent to relocate a guest. I'm very sorry we disappointed you and regret any inconvenience we may have caused. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I appreciate you taking the time to write and hope we will have another opportunity to deliver a more favorable experience in the future. Sincerely, Casey Kittel GM

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service
Front desk staff was very friendly and knowledgeable
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear John, Thank you for your positive review. I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you; we can’t wait to welcome you again. Best, Casey Kittel GM

8/10 Good

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to the campus
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Concepcion, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hilton Fort Collins. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Casey Kittel GM

8/10 Good

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was welcoming and courteous. Hotel room and environment was clean.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Sherrie, We build our brand on great service and experiences, as well as the hope that our guests will tell others about their great stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Hilton is top-notch. Please come see us again soon. Best, Casey Kittel GM

4/10 Poor

Haley

Disliked: Room comfort
Not worth the money
The hotel itself was fine. This is the only hotel in Fort Collins that I know of that requires you to pay to park in their parking lot, not even in a parking garage which would be more understandable. There's not mini fridges in the room so I went to get ice to chill our drinks and the ice bin on every single floor didn’t work. I actually went to every single floor trying to get ice with no success. The water in the shower didn’t have a consistent temperature. I had it turned as hot as it would get and it would be warm and then it would get warmer and then all the sudden the water was freezing. It never actually got hot though. Even the room temperature was too much. We turned the thermostats up to 80 and the fan was still blowing cold air. It was uncomfortable all around. There once was a time this was the nicest hotel in town, however my boyfriend and I decided this would be our last stay here. There are other hotels, some more expensive, some less, but I guarantee that the experience would be better.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Haley, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Casey Kittel GM

8/10 Good

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 28, 2024
Dear Angelia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Casey Kittel GM

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Rebecca, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Casey Kittel GM