4/10 (不満)
Rachel
小さなお子様連れの家族旅行
2025 年 9 月 10 日
気になった点 : 清潔度、スタッフとサービス
A stay with a few highs but sadly many lows.
The positive - Convenient location, we used as a base to visit family in Southampton and Bournemouth as its equidistant from both locations.
Its lovely to see the wild animals as you drive up to the location through the new forest
The pool is a good size, although it is very cold (indoor pool is cold, didn't even risk the outside one) but the small child/baby pools are warm
There is quite a bit to do on site, soft play was tired and a bit small but nice none the less, the arcade is a good size, the shop is very nice with reasonable prices, there are two restaurants and these were nice.
The negatives
WI-FI - despite having a router in the accommodation when the wifi didn't work I called the reception to be told they don't guarantee wifi to the accommodation only in common areas.
The issue with the wifi wasn't a signal issue which I could somewhat understand, but an error on the side of the company providing the service not supplying an IP address to that router. The lady I spoke to at the reception was incredibly unhelpful, I had to push for them to contact the company and miraculously it was fixed very soon after that.
As mentioned earlier the pool was very cold, the jacuzzi was also freezing, even colder than the main pool!
We were in a touch of blue lodge, which is one of their 'nicer' accommodation options but it was very tired, it had clearly been made 'nice' then just left with limited maintenance or upkeep.
Rachel
2025 年 9 月に 3 泊滞在
