Staff were very friendly and helpful. The elevator to the 3rd floor was cool, we hummed the Get Smart theme every time we used it. :). Very convenient to sites and dining. Nice breakfast. Room was plenty big and with a large bed and 2 types of pillows, had a great frescoe on the ceiling. It felt like I was living in a home in Florence. Had a mini fridge, teapot, daily water bottles, nice bathroom, though I've never figured out how to use a bidet! Daily room cleaning, daily water bottles, fresh towels and slippers. My only reason for not giving 5 stars for cleanliness were the dust bunnies under the bed.
I would definitely stay here again!