Is Promenade pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Promenade?

Check-in start time: 2:30 PM; Check-in end time: 8:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 8:00 PM–1:00 AM for a fee.

What time is check-out at Promenade?

Check-out is at 9:30 AM. Late check-out is available for a fee (subject to availability).

Where is Promenade located?

Located in Historic Centre of Florence, this bed & breakfast is within a 10-minute walk of Ponte Vecchio and Pitti Palace. Uffizi Gallery and Piazza della Signoria are also within 15 minutes. Unità Tram Stop is 18 minutes by foot and Valfonda - Stazione Santa Maria Novella Tram Stop is 20 minutes.

Promenade Reviews, Deals & Photos 2025

10/10 Excellent

E. Richard

Apr 19, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The receptionist was very helpful on my late check in and suggestions about Florance Ryann speaks many languages.

Stayed 5 nights in Apr 2022

8/10 Good

Verified traveler

Jul 28, 2021

Liked: Cleanliness, staff & service

Posizione strategica per visitare le principali attrazioni di Firenze e camera spaziosa e arredata in modo gradevole. L'albergo è di fatto un "affittacamere" in uso agli ospiti. Disponibilità colazione non fattibile per restrizioni COVID, ma con molti locali a pochi metri non era un problema. Stranezza per l'aria condizionata, disponibile a richiesta, con un extra costo giornaliero di 10 euro.

Stayed 3 nights in Jul 2021

2/10 Terrible

Harry

Jul 25, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place like the PLAGUE!

Worse experience ever. Avoid this place at all costs. They are a total scam. I was told we could drop our bags before check in. Then we are told it's a €10 fee. They left our bags in the "lobby". We were told the credit card machine was broken. They just wanted to steal our cash, which they did. €180 for 2 nights. We paid cash and left with the keys. She told us our room (7) was in the hallway outside of the "lobby" but didn't show us. When we returned to the room (7) was not labeled and since the host only gestured to the hallway we tried to open 2 separate rooms. We couldn't actually open our room because I was trying to unlock it but THEY NEVER LOCKED OUR ROOM WITH OUR LUGGAGE INSIDE. I could not lock the door from the inside and I sent an email to the staff right away. They did not come to sort the situation out so I was forced to book another room as I was not leaving our luggage unattended for another whole day. When I came to the hotel the next day I was told that they never lock the doors when they put luggage in rooms, bare in mind our room is not inside the hotel but a room in the hallway of a building with much traffic. The staff could not lock or unlock the door to room 7 with my key and they accused me of switching the keys and told me I needed to take responsibility for what happened. Her room, her key, her hotel. She refused to refund me any of my money and told me I needed to call, not email. What a joke. Rude people. Stay somewhere else.

Stayed 2 nights in Jul 2018

8/10 Good

Luis Aurelio

Nov 22, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bem localizado, a atendente muito simpática, porém o aquecedor não funcionou adequadamente.

Stayed 2 nights in Oct 2017

4/10 Poor

Maria Carmela

Nov 5, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sconsigliatissimo

Stanza puzzolente di umidità. La prenotazione era per golden Wiew e invece alla fine non si sa per quale giro di web siamo stati assegnati a promenade. La signora all’ingresso molto gentile ma certo non poteva cambiare lo squallore di una stanza con un bagno cieco obsoleto. Nella prenotazione era specificato il set di cortesia da bagno e la biancheria, ebbene si trattava di 3 bustine bagno shampoo e tre teli ch’esso lo su mia richiesta sono stati cambiati ma non è mai stato pulito il bagno. Per quanto vi sia la vicinanza a ponte vecchio è stato come dormire in una bettola. Mai più, anche il sito di hotels dovrebbe verificare la trasparenza delle info.

Stayed 3 nights in Oct 2017

8/10 Good

francisco, playa del carmen méxico

Sep 27, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación

La primera impresión no es buena pues no existe una recepción, es necesario tocar un timbre para accesar a un tercer piso y tocar una puerta que tiene el nombre, el gerente Renato es muy atento y las habitaciones son limpias y cómodas, lo mejor es la ubicación y la atención de Renato.

Stayed 10 nights in Sep 2017

8/10 Good

Philipp, Manitoba

Sep 20, 2017

Liked: Cleanliness, staff & service, room comfort

Hotel bang in the center of Florence

Very good location that justifies a lot & is hard to beat: best logistically possible position right next to the Ponte Vecchio. Main drawbacks: 1. Serious noise (can cause problems with sleep), i.d., lack of sound insulation in rooms 2. Shower cabins in the rooms are small and, in my view, somewhat unsafe - be careful, little space inside and rather sharp 'angular' natural protrusions to bump your head on, or step on or, God forbid, fall over on. Felt myself very uncomfortable in the shower - in the sense of SAFETY. All the rest is good, view is very good.

Stayed 2 nights in Sep 2017

4/10 Poor

Alicia

Aug 6, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafa total.

Llegamos antes de la hora del chekin y nos quisieron cobrar para cuidarnos las maletas. Al momento de pagar NO FUNCIONABA EL POSNET, asī que tuvimos que hacerlo en efectivo. Cuando entramos a la habitación hacía mucho calor y para usar el aire acondicionado NOS COBRARON 10 euros mas. Cuando todavía estabamos en la habitación preparåndonos para retirarnos, a las 9:30 hs. Nos vinieron a golpear la puerta para que nos fuėramos. En internet el chekin figura a las 10. Nos sentimos estafados porque la info que figura en la web es falsa.

Stayed 1 night in Aug 2017

2/10 Terrible

cathy

Jan 21, 2017

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

fuyerrrr!!!

Tres decu de cet hotel jai eu d pb de neige sur ma route ki mon fait arriver 20min en retard et auquune indulgence de la part de la reception qui mont fai payer 25e de taxe! Ensuite leau etai a peine chaude, absolument rien pour se laver apart un echantillon miniature avec lequel on devai se faire le shampoing et le gel douche.....une vue sur le lac??? Je navai aucune vu apart celui des batiment! Mm pas un cafe ofert pas de petit dejeuner absolument rien! Alors que jai payer 200euro! Moi ki etai sencer payer 158e!!!!! La nuit est bruyante impossible de dormir a cause du bruit des voiture! Une seul serviette fourni! Pas de seche cheveux cette chambre ne valai pas plus de 20e! Pour le pret des lit! Tres tres decu! Je ne le conseille a personne

8/10 Good

Roberta, Schivenoglia MN

Jul 18, 2016

Liked: Cleanliness

Un po' scomodo il check-in (alle 14:00 e pagando in contanti la camera nonostante la prenotazione via internet con carta di credito!). Stanza pulita con letto matrimoniale ottimo; il letto singolo invece era basso e sembrava una branda!). Il bagno ok anche se non c'è il bidet a cui si rimedia con un doccino. La stanza è in posizione strategica x visitare città ed Uffizi a solo 100m da Ponte Vecchio! Rumori ambientali dall'esterno già alle 6 del mattino.

6/10 Okay

Clementina

Mar 30, 2016

Liked: Cleanliness, property conditions & facilities

tutto sommato, buono

Bella la posizione,affaccio sull'Arno, buona l'accolglienza. Qualche difetto: terzo letto, per adulto, tipo branda,bassa, infilata tra muro e letto matrimoniale, praticamente attaccata. Lo scarico de WC che gocciolava. La chiave per uscire dalla porta comune era difettosa, tanto che all'ora di cena, abbiamo dovuto trafficare parecchio (mezz'ora) per trovare una soluzione... nessuno poteva aprirci e noi eravamo chiusi dentro.La signora, chiamata al telefono non era nelle vicinanze,e oltretutto si trovava in giro col treno e a piedi, quindi ci avrebbe messo un po' a raggiungerci.Per fortuna dopo tanti tentativi,da soli, abbiamo trovato delle altre chiavi all'interno della struttura e finalmente abbiamo risolto il problema

6/10 Okay

Mads, Holbæk, Denmark

Jan 25, 2016

Liked: Cleanliness, room comfort

The host Rianna was really pleasent and helpfull. Unfortunately, I was charged to pay 2 times for my stay.

10/10 Excellent

Jane, AZ

Nov 23, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Convenient Location in Firenze (Florence)

First, I was surprised at the location...a small street and located on the 3rd floor of a building of apartments and businesses. There was a lift(elevator), thank goodness. Once up there,the graciousness and helpfulness of Ryanna warmed my heart. My room was very nice, although the view was of the building across the small street...there are some rooms with a view of the River Arno, I think only 7 rooms in total. Also, there were different levels in the room, coming in and to the bathroom, of which to be aware. Although this small hotel is off the main road.it is only a block and a half walk to the Arno River, where the Uffizi Gallery is on the other side, and a view of the Ponte Vecchio which is only about 3 blocks away. The Pitti Palace was about 5 or 6 blocks away, and it was an easy walk to the attractions on the other side of the Ponte Vecchio, like the Duomo and the wild Boar statue. This hotel is a perfect location in Firenze, just don't be surprised like I was when the taxi pulls up in front of the building that looks nothing like a hotel. I definitely recommend it and would stay there again. Thank you, Ryanna, for all your kindness, help (she speaks English, too), and for recommending the TrattorioBordino, a great little restaurant about a block and a half away.

6/10 Okay

Maria, Stockholm

Oct 5, 2015

Liked: Cleanliness, staff & service

Prisvärt och familjärt

Ett centralt beläget lägenhetshotell som var lyhört. Hon som hade hotellet var mycket trevlig och tipsade oss om en bra restaurang. Rummen var väl så där, men vi sov bara där. Så har man inga krav på lobby etc. så duger det alldeles utmärkt.

6/10 Okay

Dan, Australia

Sep 20, 2015

Liked: Cleanliness

Hard to find but great lication

Tricky to find but very close to ponte vecchio - very noisy at night. Had to pay more for parking than advised and pay to hold luggage for a couple of hours. Have to pay to use the air conditioning in the room

8/10 Good

Mads, DK

Sep 2, 2015

Liked: Staff & service, property conditions & facilities

Fantastisk placering. Dyr parkering, dyr aircon.

Fantastisk placering. Vi havde valgt dette, da der stod gratis parkering, hvilket der bestemt ikke var. Der var en ret dyr parkering, men hotellet lå perfekt lige ved Ponte Veccio. Supersød værtinde, meget hjælpesom. Dyrt at få lov til at bruge aircon, hvilket var nødvendigt. Placeringen og venligheden gjorde det hele pengene værd. Vil klart bruge igen.

2/10 Terrible

Barbara, Luxembourg

Aug 18, 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

J'ai malheureusement eu une très mauvaise expérience avec cet hôtel: c'étais notre première étape en Italie, après un voyage de plus de 12h en voiture... Sachant que j'arriverais tard à cause des embouteillages, j'appelle l'hôtel pour les prévenir de notre arrivée tardive. La personne au téléphone me répond qu'il n'y a aucun problème mais vu que nous arrivions après 22h, nous devrions payer une pénalité de 50€. Quand j'ai manifesté ma stupeur et ma contrariété, je me suis fait agresser verbalement et je me suis entendue dire que dans ces conditions je n'avais qu'à dormir dans la voiture... N'ayant pas le choix, vu qu'il était déjà tard et que je n'avais aucune autre alternative, j'ai payé les 50€... Cependant, il est clair que je ne retournerai jamais dans cet hôtel!!

6/10 Okay

Verified traveler

Jul 29, 2015

Liked: Staff & service

Disliked: Room comfort

read carefully whats inkluded

you have to pay for the AC, and the parking. its very central. cant get much better than that if you think of location. but the AC should have been inkluded. But the woman who works there is very friendly and helpful.

10/10 Excellent

john, Salem, OR

Jul 24, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real find in Firenza.

Fun, funky neighborhood, but right off the Ponte Vecchio! On a minor side street barely in sight of the Arno, I found parking directly in front. There is a lift. The hostess is very helpful, even suggesting a terrific restaurant only about 60 meters from her door.

2/10 Terrible

Paulo, Costa Rica

Jul 17, 2015

Disliked: Staff & service, property conditions & facilities, room comfort

The information is false extra fee

The parking was 35 euros and the a/c 10 euros extra, is call a b&b but there isnt breakfast too noisy and the staff is rude.

4/10 Poor

Terrible , U.S.

Jul 11, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

truly not as represented.

I have very few things positive to say. Over the course of my 14 days in Italy, this accommodation was the only disappointment. Check in times and check out times and bed size were misrepresented as was amenities. There is no staff except a person who shows up when it suits them. It is not a hotel room but a room rental that is not worth the money you pay. There is absolutely no flexibility and I was glad that I only had the room for one day. I would say more but it will only be more negative and if you don't get the picture by now then good luck.

4/10 Poor

Verified traveler

Jul 7, 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Zentral gelegen

Das Zimmer war schön und die Lage ist auch perfekt. Parkplatz steht zwar in der Beschreibung, kostet aber € 35 pro Tag.extra. Kreditkartenterminal ist leider "defekt"- wer hat heut zu tage immer so viel Bargeld mit? Bezüglich des Kostenpflichtigen Frühstücks wurden wir gar nicht gefragt.

6/10 Okay

Tonyll, Miami

Jul 6, 2015

Liked: Staff & service

Disliked: Cleanliness

good location.

good location, you have to pay for the air conditioning and parking, small rooms, smaller bathrooms, not for big-heavy people or seniors. noisy

4/10 Poor

Tore, Raufoss

Jul 6, 2015

Disliked: Staff & service, property conditions & facilities, room comfort

Manglende resepsjon og rådyr parkering

Vi fikk en telefon får hotellet kl 1830 der de sier vi må sjekke inn før 1900. Heldigvis var vi tett ved. Kan ikke anbefale et hotel som ikke har resepsjon betjent etter kl.1900!

6/10 Okay

Sibylle, La Nucia

Jul 4, 2015

Liked: Cleanliness

Disliked: Staff & service

Great situation

The Promenade is situated in a residential building on the 3rd floor, it's a large apartment that has been adapted to offer various guest rooms with bathrooms. The room was nice, rather small, but all right. There was no-one there when we arrived, but we called the number on our reservation and someone came within minutes. What was a bit odd was that you have to pay extra to be able to use the A/C, which I didn't know, and only realized when I couldn't find the remote control.It's very noisy, being so central, so it's not ideal to sleep with open windows.Another thing which is rather silly, is that you get one towel per person, that's it. NO hand towel, we had to pay 2 € to get one!But apart from that, we were satisfied with our choice.

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