Prior to our visit, Serena was exceptionally communicative and helpful as we planned out our trip. Letizia, who checked us in, was incredibly helpful with our bags. Yes, there are several flights of stairs, but having read the description and reviews carefully beforehand, we were well-prepared for the steps and did not mind them as the apartment has spectacular views. The apartment has everything you need for your stay and is immaculate. We happened to arrive on June 24 - the festival of San Giovanni - and had the best seats possible for the Calcio Fiorentina. It was truly a spectacle that was a once-in-a-lifetime experience. The fireworks that night far surpassed the usual U.S. 4th of July events. I would absolutely stay in Serena's lovely flat again. Letizia also helped us to get a taxi to the train station when we left, which was very much appreciated. Thank you Serena and Letizia!