Fitchburg State University

The room was a little rundown. The air conditioner/heating unit was so loud in the bedroom of our suite that it was like sleeping in the engine room of a commercial fishing vessel. Eventually shutting it down and opening the window which was also another kind of noisy.

Your staff is Five star! Hotel needs updating badly. My far the worst Four Seasons we have stayed in. On the day of check-in, our flight was delayed and we got in at 2:30 in the morning had room service and it was an edible. Your staff indicated they would remove the charges, but I see we were still charged for them as well.