デ ファイフティーン カペレーケンス ツアーとアクティビティ

When arrived at the hotel, there was no body at the reception, or any explanation. I called the phone three times but the line was cut unilaterally, I knock the door but no reply. I found the bell behind the desk, which was hidden so that the customer can't ring. The reception mist came 10-15 minutes later and became very adrassive when I complaint. I understand that she was alone which I totally understand but there should be a memo at the reception to ask to wait a bit or leave a bell and prepare a message on the telephone answering machine. Nothing was prepared. I wrote a message to the manager as I was recommended by the receptionist, but I don't receive any reply neither. Hotel was Ok but the service was Aoi of question (I noticed that there are other good receptionists that I have to admit but my bad experience supersede).

Both location and hospitality was perfect. Hope to come back again.

部屋は広く、設備は整っている。スタッフもしっかりしており、安心して宿泊できる。