Find hotels in Esperanza from ￥5,649

"We enjoyed the activities offered;however, the elevator was broken, the food was not good, the room was basic. We will never return "

"Good"

"My room had a leak in the bathroom I called several times and it was leaking for the 3 days I was there , my cleaning lady kept on leaving the dirty toilet tissues in the garbage came into the room when we were there, staff in the dining area was very rude ask the cooker for the meat said he couldn’t do anything because he had to clean grill and it will take him 20 Minutes , every time you will ask an employee for anything they treated us like when we’re bothering them and we were disturbing them . I like the place but they have to work on their staff , they all feel they are not there to served , they feel that customers are below them . We are on vacation that last thing you want to do is argue or feel uncomfortable in a place that you choose to relax and wind down the place has a beautiful view will love them to work on re training employees, was my second time but left so disappointed again ."

"Saludo por este medio les informo que tienen un negocio te roban las cosas las llaves y todo para después cobrarte todo adicional un empleado se llevó nuestra llave para después cobrarnos 4500 pesos y por durar media hora más de la acordado me cobraron 950 pesos mas es una satafa es el peor risor del país no compren esto es una basura me trataron como un delincuente por una hora más que dure en el risor"

"Staff nice, room clean, food not so good, poor variety. No disco. Place old, needs renovating."

"Me encanta este hotel, lo he visitado muchas veces y volvería nuevamente, es muy bueno y lo recomiendo 100%"

"Take the bus "

"Clean room and great breakfast"

"Breakfast was amazing. The staff was super friendly. The valet was so convenient. We absolutely loved our stay. We loved that the hotel connected to the mall and had a pool. "