「Stayed during the Cincinnati Open. Drive to the event was quick and rady. The hotel is located in a nice wooded area across from a golf course. Staff was friendly and always available. 」
「The property and the service are great.
However the check in process was terrible as we had to call Expedia and have the payment sent to the hotel. The credit card was as denied even though I had already paid. This was a long complicated process and very frustrating. I expected to check right in with out hassle.
To make matters worse I was told the room would only cost 75.00 dollars if I had called the hotel directly. I will not be using Expedia in the future nor recommend it to others. 」
「In West Chester Ohio the service, staff the whole experience was awesome. The room was CLEAN, comfortable I can’t say anything bad about this hotel. Anytime we’re here this will be where we’ll stay. Thank you for everything 」
「Room with 2 queen beds was spacious, clean and comfortable. Had a very large walk-in shower that was delightful! (Other family members had similar room with a tub; don’t know why the difference.). We had one minor issue with the sink drain and it was corrected within a few hours after I reported it. Excellent service! And charming manager at the breakfast area each morning, thank you!
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