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"Very good location, attached to Victoria mall which is in a walking distance to restaurants, coffee shops etc. "

"Great place, reception management presents great customer experience "

"Clean rooms. Staff were very courteous. They went way beyond when my daughter and I were ill. I found the front desk and restaurant friendly and professional. "

"Very lovely accommodations."

"The air conditioning was good. The room was comfortable, but there was no hot water in the shower. The organisation of my very early shuttle to the airport was done, but when the car arrived, the staff called the wrong room on the phone so I was not informed!! On the whole, not really worth what I paid for the room."

"We have made Papyrus our regular stay from the airport. Staff is always great, easy to find the shuttle from the airport. Flexible to adjust reservations based on attendee travel challenges."

"Room was nice and quiet with an excellent shower "

"Great value, but the hotel was a bit tired. Room was very basic and we asked to be moved to the front of the hotel to a room with a balcony and they kindly obliged. The second room was much nicer overall. Breakfast was simple, with a small buffet and eggs cooked to order. Location was excellent close to the lake and some good restaurants. Walking distance to the Victoria Mall and public transport. Complimentary airport shuttle is included, just don't forget to request it in advance. "

"The hotel has a nice lakeside setting and the airport shuttle service was convenient and appreciated. However, the property feels older and could benefit from updates and general refreshment. There were also many lake flies during our stay, which made the experience less comfortable. We requested a late checkout and, although the manager offered a reduced rate, we still had to pay $50 for a 3:00 pm departure. Overall, it was an average stay with some positives, but there is room for improvement."