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"This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended."

"Beautiful, sparkling clean, an oasis! We had the deluxe suite with window so tons of space. It was quiet, very comfortable, and had all the amenities. Spacious shower with hot hot water ( and a shower curtain! Yay dry floor) also beside tables with lights And plugs, things you miss at other places. The breakfast was wonderful with many savory choices as well as yogurt, cereal, fruit, and many juices. The location was very convenient and the staff was very nice. It was a treat to stay here"

"Excellent staff and customer service."

"We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena"

"Great staff. Was warmly welcomed. Room was very comfortable. Only issue was a lack of the hotel to respond to my request for an airport ride. I had sent a couple of messages but no responses. In the end, I had to plan my own transport from the airport. Other than that, i highly recommend this hotel."

"Great place"

"The food was very good especially the included breakfast. Staff were great. Very new modern facility. "

"Amazing "

"Excellent customer service, great value for money; spacious clean comfortable rooms with all the 4* amenities plus spacious fridge and reliable free airport shuttle. I'm a returning customer, this is my 6th time staying at the villa..it's now my home away from home when I visit Uganda. Highly recommend."