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"The resort staff was great, very friendly and helpful. As others have mentioned, there is a musty smell in some of the rooms. We got two rooms and one had a musty smell and the other didn't, once it aired out and we ran the A/C it was a lot better and didn't bother us. As for the shade over the pools until after 11am. I'm not sure why anyone would complain about that. It's so hot that the shade is a welcome relief when you first get it the pool in the morning, especially if you're already sunburnt like we were after the first day haha. Now on to the kids activities. I have two kids, ages 4 and 2. They obviously loved the pool, but they also really enjoyed the kids corner. It was probably better for my 4yr old, because he could do more of the activities that they had throughout the day, but my 2yr old really liked it there as well. One thing I think they could do better at is a more inclusive kids menu at the restaurants, it was nice that they catered to adults and made it fancy and special, but I felt my kids were left out a bit when it came to options for them. That's my only real complaint, otherwise we had a great time and would definitely recommend this resort to other families!"

"Love the cleanliness of the resort and the friendly and helpful staff. Didn’t like the new changes like having to pay extra to have dinner at secrets. Also excessive offers at the beginning while doing check in . We just wanted to check in and enjoy it. But your staff always goes above and beyond all expectations ."

"Been here a lot I knew what to expect. Staff is nice."

"Was great service "

"Yes"

"La comida excelente"

"The location is fantastic, super walkable with tons of great locations in Zona Romantica to visit nearby. The staff are very friendly and helpful. The rooms are a little dated sure but my bed was comfortable and thats all that matters to me. My biggest takeaway is that if you want beachfront in the heart of Zona Romantica, the pricepoint of Playa Los Arcos can't be beat. Thoroughly enjoyed our weeklong stay."

"Clean"

"Very kid friendly and exceptionally great to the kids. Rooms and staff are top notch and recommend to anyone. "