2/10 (非常に不満)
Isabelle S.
2025 年 1 月 30 日
Disappointing Experience
A night before we were supposed to arrive in Edinburgh for our stay at this beautiful cottage our flights were cancelled because of storm Éowyn. We tried everything to get to Edinburgh, however because of the danger to life the country shut down all roads, trains, and any way of getting to Edinburgh. We communicated with the hosts and asked if they could work with us to either give us a refund or if we could change our dates. They did not want to compromise at all and were very cold during our communications and did not even acknowledge that the storm was occurring in Scotland and Ireland. I am really disappointed with how they handled the situation and will not be booking with this company for our future Edinburgh trip. Just forewarn you are dealing with a big company, not a locally run rental so don’t expect the warm Scottish hospitality.
Isabelle S.
2025 年 1 月に 2 泊滞在