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"There was an unfortunate boiler breakdown during my stay but the staff responded professionally and very helpfully. As usual, room and bathroom were brilliantly clean and the restaurant served its usual excellent food, including an impressive choice at breakfast. I will be using this hotel as is usual for my future visits to Durham. "

"Lovely as always thank you. I love staying here. "

"Staff excellent, lovely room overlooking quayside. Breakfast superb. Stay overall very good"

"The window could do with a clean, more coffee in the room apart from that it was fine."

"Room was excellent, everything you needed, spacesious and very comfortable. The staff are very friendly and helpful."

"Nice room worth going for one on the riverside with the view. "

"Lovely room, friendly staff and great breakfast. Thank you!"

"Everything and the breakfast is excellent as always Thankyou!!"

"The room was very comfortable, friendly staff"