2/10 (非常に不満)
Kiah
カップルで旅行
2025 年 11 月 25 日
気になった点 : 清潔度、施設のコンディションと設備
I have never been more disappointed by a property advertised as 4-star. In reality, this felt closer to a 2-star stay. The one-bedroom apartment was missing basic necessities — no towels, no soap, nothing. After calling for towels, I was given only three items: a bath mat, a hair towel, and a single body towel, even though my reservation was for two people. When I requested face cloths, I was told to use the hair towel and no additional items were provided.
The drains were also clogged. After the bathtub filled with water during my shower, maintenance “resolved” the issue by removing the tub plug so the water could drain, then left the dirty plug sitting on the side of the tub. The dryer barely functioned, failing to dry the clothes I attempted to wash. On top of that, the carpets and couch were so heavily stained that I was uncomfortable walking barefoot or sitting on the furniture.
The experience was so poor that I immediately arranged alternate accommodations. I checked out after one night, yet the concierge apparently didn’t process it correctly because I was contacted the next day asking if I planned to extend my stay.
This property is severely overrated and overpriced. I strongly recommend staying elsewhere.
Kiah
2025 年 11 月に 2 泊滞在