2/10 (非常に不満)
A
2025 年 8 月 31 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The map on the website may be pointing to the "Hilton Dresden." The Hampton Hotel is located near the Dresden City Hall, not the Frauenkirche. The Frauenkirche is about a 5-minute walk away. I mistakenly booked the hotel as being near the Frauenkirche.
On the day of check-in, I realized that the Hilton Dresden and the Hampton were different hotels, and that the Hampton was not near the Frauenkirche, but the difference in location didn't really matter.
After checking in, when I entered the room, the windows were open and insects had gotten in. Also, when I looked at the beds, there were several hairs on the bedding. On both beds. If it was just a few hairs, I thought I could just clean them up myself and use them as they were, but there was a lot of hair on both beds, which was very disgusting.
I asked the front desk to change the bedding, and they did, but there was still some hair in the new room, which was really creepy. Does this hotel not wash their bedding? If so, I think they should reconsider their laundry facilities.
As someone mentioned in a review, there was an ammonia smell coming from the bathroom. I wasn't expecting a cleaning, but there was limescale in the drains. Although check-out time was 12 noon, staff tried to enter the room just after 10am.
The building is new, as it is still under construction, but that's about it.
If I ever come to Dresden again, I will never stay at this hotel because I don't trust the service.
A
2025 年 8 月に 2 泊滞在
