ダウニーのスパのあるリゾート & ホテル

「3 family members checked in this hotel the same weekend as myself. We all had issues. I had a leaking refrigerator that caused a big puddle of water. My aunt had her main entrance door not close and open properly. She also had blood on her bed and a distinctive bad odor in the corner of the room. My cousin had a toilet that continuously kept on clogging up. Lastly I requested to use a buggy for my luggage and was told that I had to bring the buggy back down after usage. They were not kind...

「I was expecting the delivery during my stay but could not make it. But when I asked staff to receive it and hand over to my local friend, they were very supportive. Still my friend does not have a chance to get the delivery but their support is very helpful.」