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"Lovely hotel, great location. Real highlight was the staff; every single person we encountered was genuinely kind, thoughtful and couldn’t do enough to help. I was running the Bath half and we arrived back to collect our bags absolutely soaked - the staff member offered us the use of the spa area to change - this was hugely appreciated! "

"Fantastic facilities, great Customer Service "

"The hotel was clean and "

"Nice staff"

"Great place to stay for a gig at the Cheese and Grain. Central location. Staff really friendly and helpful. Evening dinner menu was varied and bar had a nice atmosphere. Good breakfast and overall good value. Room had lots of character. Bathroom could do with an upgrade but was functional for a short stay."

"There was a problem with the WIFI, and I couldn’t connect it to my laptop. I was told it was an issue they were already aware of. I couldn’t even use my mobile data because there was no signal inside the hotel. If I had known this before, I wouldn’t have booked my stay there, as I was travelling for work and needed to use my laptop. Fortunately, after some time I managed to connect to the WIFI, although I’m not sure how.... The rest was okay, not perfect, but for the price and the location I think it was fair."

"I chose to stay here after seeing the images of a pool and spa facilities. However, it was disappointing to find that after paying for my stay, which can be well over £200 a night here, you still have to pay £10 to use the pool. That just seems really tight to me."

"Hotel used to be lovely. Now very tired. room had a layer of dust under furniture that looked like it hadn't been cleaned properly for years. Wifi didn't reach the room reliably and TV wasn't connected to aerial. The lounges are worn and they don't reserve some space for residents so you may not be able to use public areas unless you book them. Oh, and don't be a vegetarian."

"Sweet, helpful staff, great room, clean, and great amenities. 10/10. "