"This property is beautiful however we felt like it was maybe too much for the owners to maintain as the pool was dirty and looked a bit more run down than pics show. The biggest concern we encountered was that you are locked into the property. There is just one gate you can get in and out of and you have to get staff to open it for you. The issue that happened to us is after 8pm to 8am the staff leaves and only 1 security guard remains on site. The morning we wanted to leave early to catch a boat at 630am we went to leave but none was there, the security guard, who knew we were planning on heading out early, was sent home in the middle of the night due to an emergency and the phone number for the staff we were told to call if needed just rang with no answer. Finally we had to climb over the fence to get out. After sharing our concerns with their manager we were credited some back but then yelled at and scolded that they felt we were not nice by complaining. I've never been treated like that ever either traveling or back home in USA. They also promised to decorate our room as I wanted to suprise my partner for our anniversary but they did not do that either and did decorate for our dinner the next night after I had to remind them. There are so many beautiful places to stay in that area that I would NOT come back to jennas or recommend to anyone based on the level of service they demonstrated. Mistakes happen of course but apologies and showing they value your business 💯"
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